Overview Island Finance Merchandising Pharmacy Newsletter App Website Registration Halo Place Decisions
Internal Β· Meeting Synthesis

Three calls, one plan.

Topics, agreements, ideas, goals and tasks pulled from three working sessions between Ian Alleyne (PayWise) and Pablo Esparza Jimenez (Coordenadas) β€” Island Finance rollout, merchandising & agent onboarding, and the pharmacy outreach strategy call.

🏝️ Island Finance πŸŽ’ Merchandising πŸ’Š Pharmacy Outreach πŸ“ˆ 400 Agents by Dec
400
Headline Goal

PayWise's target: 400 new agents signed up by the end of the year β€” described by Ian as "a tall order." Every workstream below (merchandising, pharmacy outreach, onboarding flow, marketing cadence) exists to push toward that number.

How this doc is organized

Each topic below separates what was actually agreed (settled, ready to build) from tasks (who owns the next action) and ideas that were floated but not yet decided. A full log of open decisions sits at the bottom.

Island Finance rollout

Island Finance was added as a payable under Financial Services. Card payments for loans run through a different processor than utilities (no card-saving yet β€” coming with a new provider in ~3 months). Customer bill number must be 8 digits.

Agreements

  • Add the Island Finance logo to the pay-bills landing page once everything else is approved.
  • Marketing angle: lean into "real-time payments with PayWise" without naming the competitor directly.
  • Real breakdown for the sales explainer: card payments hold 2 days for bank clearing; cash-at-agent and wallet-to-wallet are instant. The competitor reportedly takes 7–10 days to release funds.
  • Public post stays teasing/vague; the full explanation happens when a prospect calls in.

Tasks

Coordenadas

Record a full walkthrough/demo video of the Island Finance payment flow.

Coordenadas

Finalize the "real-time payments" post copy/caption β€” coordinate with Phil.

PayWise

Ian to loop in Phil to refine and approve the final caption.

Idea β€” not decided

  • Billboard advertising on the highway (~US$20–24k/year via agency). Ian floated going directly to a property owner instead (~$5–7k) β€” no budget commitment made.
Merchandising & agent onboarding

Onboarding runs on two people: a "closer" who signs the merchant up on the spot, and a second person who handles the real data entry/KYC. Coordenadas owns the collateral both roles carry into the field.

Agreements

  • PayWise agent package β€” merch, signage, printed posts, brand kit, plus a new PayWise badge design.
  • Downloadable social/promo posts merchants can post themselves (Marketing Hub, same pattern as bill-logo downloads).
  • Short lead-capture form for the closer β€” a fast "yes," not the full onboarding form.
  • Tablet-ready portfolio for the onboarding rep: digitally mocked-up storefront signage + merch showcase pages (no printing required).
  • Physical welcome/care package sent after the agreement is signed and the $2,000 deposit is made β€” meant to feel premium, matching PayWise's shift to a more sophisticated agent base.
  • KYC handled through a simple upload-only web portal β€” no validation at upload, backend pulls the docs to create the account.
  • Joint/co-branded marketing with an individual agent is billed as "presented through PayWise" β€” pricing negotiated case by case, Pablo proposes, Ian confirms.
  • Agent marketing cadence: general/location-based marketing first; once volume is established, recurring blasts every 2–3 months, monitored against per-agent transaction volume.
  • Bill-pay marketing timing: last week of the current month + first week of the next (paycheck-driven).

Tasks

Coordenadas

Design the PayWise agent package (merch/signage/posts/badge/brand kit).

Coordenadas

Build the short lead-capture form for the field closer.

Coordenadas

Build the tablet portfolio: storefront mock-up generator + merch showcase pages.

Coordenadas

Design the physical welcome/care package (reference: the "purple box" unboxing example Pablo shared).

Coordenadas

Set up a CRM sales pipeline for agent acquisition β€” closer-tracking + onboarding stages.

Coordenadas

Reach out to the delivery-business owner to propose a case study interview.

PayWise

Ian to give Pablo the delivery-company owner's contact email.

Ideas β€” not decided

  • Court a delivery/rideshare startup (~15–17 drivers) as an account β€” wallets mandatory for all drivers, 35% commission collected through PayWise. Ian wants to waive the bulk bill-payment fee in appreciation for the volume.
  • Partner with a few East–West corridor gas stations to accept PayWise wallet payments directly, giving wallet holders somewhere to spend without cashing out.
  • Who does a damaged-signage replacement request route through β€” Pablo directly, or the onboarding rep first? Needs a simple process answer.
  • Rule for agent social posts (own account vs. sent to merchant vs. collab post) β€” case-by-case for now, no fixed policy.
Pharmacy outreach campaign

From the Aug 10 strategy call. Outreach email is vertical-agnostic β€” swap "pharmacy" for any business type and reuse.

Agreements

  • Lead sources: a list of 292 local pharmacies (some missing emails), plus TOP β€” a 50+ retirees' association listing ~700 partner businesses already primed to want more foot traffic.
  • Deliverability rule: never bulk-send from the main paywise.com domain to unverified/never-subscribed addresses. Manual small-batch sends from a personal inbox are fine for testing.
  • For real volume, send from the platform's subdomain (e.g. send.paywise.com) to protect the main domain.
  • Simone follows up with phone calls after each email batch.
  • Landing page form stays light β€” name, email, phone only. Full onboarding/data entry stays with Simone, off this page.

Tasks

Coordenadas

Build the agent-focused landing page (bill-payments angle) for outreach emails.

Coordenadas

Give Simone platform access to see send/click/bounce metrics.

Coordenadas

Finish the remaining email signatures (Simone Jack's is done).

Coordenadas

Once the agent list arrives, tag those contacts as "agents" in the email platform audience.

PayWise

Keep building the pharmacy list and pull the TOP business list (phone + email).

PayWise

Send Pablo the current agent list for newsletter tagging.

PayWise

Pablo to personally contact a pharmacy connection and send the outreach deck.

Agent / user newsletter

Agreement

  • Recurring newsletter, one feature per send, short (2–3 min read), weekly or bi-weekly β€” kept light so it's read in one sitting, not saved "for later."

Blocking task

PayWise

Send Pablo the current agent list so contacts can be tagged for this audience.

App improvements

Sourced from Ian's calls with existing users.

Agreed builds

  • Bring the one-time payment link into the app (currently only the permanent link is in-app; one-time link is web-only).
  • Add the agent list link to payment-confirmation email footers.
  • Add tutorial videos inside the app.
  • Add a downloadable PDF of the agent list.
  • Home page quick-fix: 3 columns, smaller icons (the bill-pay button is barely visible despite driving 1–2 extra signups/week).
  • Home page long-term: user-personalizable icon grid, capped at 2 rows Γ— 4 columns (landed on 6 favorites). Pablo prototypes first, then reviews options with developers.
  • "Ask AI" help icon: tap-to-chat FAQ using prepared/quick-reply answers, same pattern as the existing support quick-replies (~20 canned replies already live).

Tasks

PayWise

Send Pablo a screenshot of the current app home page (not downloadable in Colombia).

Coordenadas

Prototype the personalizable home-page icon grid for Ian's review before developer handoff.

Joint

Scope and prioritize the "Ask AI" FAQ bot β€” idea only, no build commitment yet.

Web registration form (KYC sandbox)

Agreements

  • New web-based signup (full KYC: documents, ID, selfie β€” phone photo upload supported) for people who fail to sign up via the app, or prefer desktop, especially companies.
  • Target: live by end of week (as of the Aug 10 call).
  • After a user submits contact info, consider a "Register now?" follow-up step, or send the onboarding link directly.

Tasks

PayWise

Finish backend wiring; get the form live and linked from the website.

Coordenadas

Link it from the website and reference it in support replies for app-signup issues.

Signage status: signage has arrived; rollout scheduled over the following two weeks, plus additional visibility efforts.
Halo Place (client site)

A separate Coordenadas client engagement discussed on the same call β€” tracked here since it shares the same task owner.

Delivered

  • Tutorial set + demo video (customer journey + admin/order-processing journey).
  • CRM (Canvas) integration: purchases, form messages, and chat messages auto-create a contact with full name, email, phone, adult/child count, check-in/out dates, order ID, and amount. Logins sent to the client.
  • Airbnb/booking.com calendar sync scoped (simple URL exchange) β€” pending execution.

Open tasks β€” all Coordenadas

Coordenadas

Finish and test automated check-in/checkout reminder notifications β€” date field bug fixed Sunday night, still needs a live test.

Coordenadas

Fix checkout UI: entered text renders too close to field labels β€” confirm across browsers.

Coordenadas

Show clear US$ / TT$ prefixes on checkout totals β€” likely requires editing plugin files directly; document every change for the plugin's official developer.

Coordenadas

Change "Browse [Bros] Store" wording to "Browse Website."

Coordenadas

Remove cash-on-delivery once the client confirms cash vs. card/wallet only.

Coordenadas

Photo retouching pass: greener grass, remove electrical lines/poles, remove galvanized roofing element, remove car-park floor item, remove porch paper, remove soap bottle, fix duplicated photo, check for broken gallery links.

Coordenadas

Meet with Diego to report photo-editing progress.

Open decisions log

Nothing here is scheduled until PayWise and Coordenadas land on an answer.

Decision neededRaised byNotes
Billboard ad spend Ian ~$20–24k/yr via agency vs. ~$5–7k direct-to-property-owner. No budget commitment made.
"Ask AI" FAQ chatbot β€” build or shelve Pablo Ian reacted positively; not yet scoped for development.
Gas-station wallet acceptance partnership Ian Tied to the delivery-company account; no timeline set.
Signage-replacement request routing Pablo Direct to Pablo, or through the onboarding rep first β€” needs a simple process answer from Ian.
Halo Place checkout: cash-on-delivery vs. card/wallet only Ian, re: client Waiting on the client's answer.