Kiosk UI — field report

Proportion
audit.

Six concrete gaps between the PayWise Kiosk design and what's running on the floor right now — screenshotted, measured, and ready to hand to the developer who built the interface.

Prepared byPablo Esparza Jiménez
ForIan Alleyne → Kiosk developer
SourceKiosk walkthrough video + live device photos
  1. 01Layout isn't scaled to the kiosk's screenRoot cause
  2. 02"Choose an option" cards cramped into the top halfScreen
  3. 03Email step missing its keyboard-trigger iconScreen
  4. 04Keyboard shows with nothing to typeBehavior
  5. 05PayWise logo needs room above the keyboardSpacing
  6. 06Add a ring around the map pointerSeparate screen
01

Layout isn't scaled to the kiosk's screen

The design was built on a 1080 × 1920 canvas. Right now the build looks like it's placing every element at that same literal size, on whatever resolution the kiosk screen actually is — so content keeps its design-time size and sits pinned near the top, instead of growing to fill the frame the way it does in Figma. Below is the kiosk's own welcome screen: the logo, headline and button all cluster in the top 39% of the display, and the rest is dead space.

Current kiosk welcome screen showing content clustered at the top with large empty space below
empty — nothing placed here
Current buildcontent uses ~39% of the frame height
Figma canvas1080 × 1920 — content scaled to fill
→
Kiosk screen (current)same element, same literal size, same corner
What to change Scale each screen by the ratio between the kiosk's real resolution and the 1080×1920 design canvas, and apply that same ratio to every margin, font size and element — not fixed pixel values carried over as-is. Keep the proportions of the design, not its point sizes.
02

"Choose an option" cards are cramped into the top half

Same issue as 01, shown on a second screen. The two option cards and their copy are identical in both versions — only how much of the screen they're allowed to use is different.

Current kiosk Choose an option screen with cards confined to the top portion and large blank area below
Currentcontent ~54% · dead space ~25%
Figma design of the Choose an option screen with cards filling nearly the entire frame
Designcontent fills ~95% of the frame
03

Email step is missing its keyboard-trigger icon

The design puts a small icon inside the email field whose job is to open the keyboard on demand. It isn't in the current build — which is also why the system keyboard ends up parked on screen permanently instead (see 04).

Current kiosk User Identification screen, phone number entry, with system keyboard permanently open at bottom
Current — phone-number stepno trigger icon, keyboard always open
Figma design of the User Identification screen, email entry, with a small keyboard trigger icon circled next to the email field
Design — email steptrigger icon circled in the source file
Close-up of the keyboard trigger icon in the Figma design, circled in red

This icon, zoomed in

It's circled directly in the Figma file next to the email field. Tapping it should bring up the keyboard; the keyboard should otherwise stay closed until a field that needs text input is focused.

04

Keyboard shows up with nothing to type

This is the kiosk's very first screen — before a customer has touched anything, there's no text field on it at all. The system keyboard is already open, taking up the bottom 11% of the display.

Current kiosk welcome screen with system keyboard open at the bottom despite no text field on screen
04
Current — the kiosk's landing screenzero input fields on this screen
What to change Use the system keyboard, but only bring it up when a field that needs typed input is actually focused — not by default, and not left open after a field loses focus. For numeric-only fields (phone number, PIN), show a numeric layout rather than the full QWERTY keyboard.
Reference numeric keypad style with large borderless digits, from the PayWise app PIN entry screen
Open question — not a confirmed change

For numeric entry specifically, Pablo also likes the larger, borderless digit style used in the PayWise app's PIN screen (shown here) over small bordered keys — worth a conversation if you're already touching this flow, but not a required fix.

05

PayWise logo needs room above the keyboard

On screens like phone-number entry, the "Powered by PayWise" mark sits right against the top edge of the open keyboard. Give it roughly 1cm of clear space above the keyboard — enough that it reads as its own element, not as part of the keyboard.

Close-up of the Powered by PayWise logo sitting almost flush against the keyboard on the current kiosk build
current gap
06

Add a ring around the map pointer

Separate from the five items above — on the agent-locator map (not part of the walkthrough captured here), the pin marking a wallet top-up agent needs a ring around it so it reads clearly against the map. Flagging it here so it doesn't get lost in a different thread.

current — no ring
target — ring added