Phase 0 — Intelligent Greeting
3 BRANCHES
Branch A — Known Contact
"Hi {{contact.name}}! 👋 Welcome back to Home Solutions TT.
We see you've been looking at our communities — are you still
interested in finding your dream home?" → Skip to Paso 2
Branch B — Partial Data
"Hi {{contact.name}}! Great to connect with you on
Home Solutions TT. Could you share your WhatsApp number?"
→ Save {{contact.phone}} → Skip to Paso 2
Branch C — No Data
"Hello! 👋 Welcome to Home Solutions TT — Trinidad's
most trusted home builder with over 1,700 homes delivered
since 2003. What's your name?"
→ Save {{contact.name}} → Proceed to Paso 1
Service Flow — Qualification
Paso 1 Capture Contact Details
"Great to meet you, {{contact.name}}! 🏡
What's the best email and phone number to reach you at?"
Save: contact.email, contact.phone → Paso 2
Paso 2 Property Interest
"Which of our communities caught your interest? 🏠
🏡 EastLake North (Arima) — Entry-level pricing
🏙️ Q Building (Belmont, POS) — 70% sold
🌳 City Heights (San Fernando) — Modern family living
⛰️ North Hills Phase II (Santa Cruz) — From $1.245M
🌸 Lotus (Chaguanas) — Coming soon
🌴 Eighteen Moka (Moka Valley) — Luxury (5 remaining)"
Save: contact.preferred_project → Paso 3
Paso 3 Budget Range
"Could you share your budget range? 💰
📊 Under $1M TTD — Entry-level
📊 $1M - $1.5M TTD — Most popular (TTMF 2% fixed!)
📊 $1.5M - $2M TTD — Premium family homes
📊 $2M+ TTD — Luxury / investment
📊 Not sure yet — I'll help!"
Save: contact.budget_range → DQ if budget < $500K → Paso 4
Paso 4 Buyer Type & Timeline
"Are you looking as a: 🏡
1️⃣ First-time home buyer
2️⃣ Real estate investor
3️⃣ Buying from abroad
4️⃣ Upgrading
And what's your timeline?
📅 ASAP · 3-6 months · 6-12 months · Just exploring"
Save: contact.buyer_type, contact.purchase_timeline → Paso 5
Paso 5 Financing Pre-Qualification
"Many first-time buyers ask about financing. Did you know
you may qualify for the TTMF 2% fixed rate? We offer:
✅ Staggered down payments (as low as 15%)
✅ 7+ bank and credit union partners
✅ Free pre-approval consultation
Would you like to discuss financing options?"
Save: contact.financing_interest → Paso 6
Paso 6 Site Visit Booking ⭐
"The best way to experience your potential home is to visit!
📅 Monday 10am or 2pm
📅 Wednesday 10am or 2pm
📅 Friday 10am or 2pm
📅 Saturday 10am or 12pm
Which works best for you?"
Save: contact.site_visit_date, contact.site_visit_time
→ On confirmation: STOPBOT_TOUR_SCHEDULED