Last Updated: July 7, 2026
GOOZONE
Terms of Service
The rules of the road for sellers, buyers, and drivers on the Goozone marketplace. Please read them carefully.
Sellers
Buyers
Drivers
Trinidad & Tobago
The rules of the road for sellers, buyers, and drivers on the Goozone marketplace. Please read them carefully.
This is a long document. We know. But we wrote it so anyone can understand it — no fancy lawyer words. Here's the short version:
Last updated: July 7, 2026
Goozone ("we," "us," or "our") runs an online marketplace where sellers can list products, buyers can buy them, and we help get them delivered. These Terms of Service ("Terms") are the rules that everyone — sellers, buyers, and drivers — agrees to when they use Goozone.
By signing up, you agree to follow these rules. If you do not agree, do not use Goozone.
We may update these Terms from time to time. If we make a big change, we will let you know by email or a notice on the website. If you keep using Goozone after the change, that means you accept the new rules.
To sell on Goozone, you need:
You are responsible for keeping your account login information safe. If someone else uses your account, you are still responsible for what they do.
Important: You can only have one seller account. If you need more, ask us first.
When you list something on Goozone, you are telling buyers: "I have this item, it costs this much, and I am ready to sell it." You must make sure everything you put in your listing is true.
We display your listings on our website. But you are the seller. If a listing has a mistake — wrong price, wrong photo, wrong description — that is on you, not us. We cannot check every item. You know your products best.
⚠ If you list a product at the wrong price, you still have to sell it at that price. Check before you publish.
Some items are not allowed on Goozone — period. If you list them, we will remove your listing, and we may close your account. These rules follow the same standards used by Amazon, eBay, and other major marketplaces.
| Category | What This Includes |
|---|---|
| Illegal drugs & paraphernalia | Marijuana, cocaine, hard drugs, pipes, bongs, or anything used to take drugs |
| Weapons & explosives | Guns, ammunition, knives (over 4 inches), pepper spray, fireworks, explosives, tasers |
| Pornography & adult content | Explicit sexual material, adult toys, escort services, or anything of a sexual nature |
| Counterfeit or fake items | Fake designer goods, copied movies or music, knockoff brands |
| Stolen property | Anything that was stolen. Period. |
| Prescription medicine | Any medicine that requires a doctor's note, unless you have special approval from us |
| Hazardous or dangerous materials | Chemicals, acids, gasoline, propane tanks, radioactive materials, poisons |
| Hate & violence items | Items that promote hatred, racism, terrorism, or violence against any group or person |
| Live animals | No pets, livestock, insects, or any living creature (plants are okay) |
| Human body parts or remains | Organs, bones, ashes, or any part of a human body |
| Endangered species products | Ivory, tiger bones, turtle shells, or anything made from endangered animals |
| Recalled or unsafe items | Products that have been recalled by the government or manufacturer because they are dangerous |
These items may be allowed, but you must contact us first for permission:
If you are not sure whether something is allowed, ask us before you list it. It is better to check first than to have your account suspended.
When a buyer purchases from your store, they pay:
The buyer always pays delivery. Sellers never pay delivery fees.
| Type | Price | When |
|---|---|---|
| Standard Delivery | TTD 40 | 1–3 business days. Covers 80+ locations across Trinidad. See the full list below. |
| Free Meet-Up | TTD 0 | At C3 Mall. Buyer and seller agree on a pickup time. |
| Same-Day Delivery | TTD 100–240 | Depends on location. Negotiated through our customer service team. Contact us for a quote. |
| TTPOST (remote areas) | TTD 45 | Delivered via TTPOST for areas like Parlatuvier, Guayaguayare, Palo Seco, Cedros, Basse Terre, and others not covered by our fleet. |
Standard delivery takes 1–3 business days depending on the location. For same-day delivery, contact our customer service team — they will give you a price quote based on where you are.
Sellers do not pay delivery fees. You list your item, we deliver it. The delivery fee is always paid by the buyer.
Goozone charges a commission on each sale. The rate depends on which plan you choose. You pick your plan when you sign up, and you can change it anytime.
| Plan | Monthly Fee | Commission per Sale | Best For |
|---|---|---|---|
| Starter | TTD 0 — Free | 15% | New sellers testing the waters (up to 3 products) |
| Basic ★ | TTD 500/mo | 8% | Growing sellers — includes TTD 150 boost credit |
| Pro | TTD 1,300/mo | 3% | High-volume sellers — unlimited products, dedicated account manager |
You sell a necklace for TTD 100 with standard delivery (TTD 40 fee paid by the buyer).
Starter: 15% × TTD 100 = TTD 15 commission → You earn TTD 85
Basic: 8% × TTD 100 = TTD 8 commission → You earn TTD 92
Pro: 3% × TTD 100 = TTD 3 commission → You earn TTD 97
The TTD 40 delivery fee is ours in all plans.
💡 Tip: Most sellers start on Starter (free) and upgrade to Basic once they have more products and consistent sales. The Basic plan's TTD 150 boost credit helps you reach more buyers.
When a buyer pays (by card, bank transfer, or cash), the money goes first to Goozone's account. We hold it safely. Once the package is marked as delivered successfully, the money shows up in your seller dashboard under "Earnings."
You do not get paid directly by the buyer. This protects everyone. If something goes wrong, we handle it — you do not have to chase anyone for payment.
⚠ Your balance shows what you have earned from completed deliveries only. If a delivery is still in progress, that money is not available yet.
Some buyers prefer to pay in cash when the package arrives. Here is how that works:
Same rules apply: You need TTD 200 to withdraw, and withdrawals are manual. COD payments are not faster or slower than card payments. The clock starts when the delivery is marked complete.
| Method | Areas | Who Delivers | Price |
|---|---|---|---|
| Standard | 80+ locations across Trinidad See full list in Section 5 |
Goozone Fleet | TTD 40 |
| Free Meet-Up | C3 Mall | driver meets buyer | TTD 0 |
| TTPOST | Parlatuvier, Guayaguayare, Palo Seco, Cedros, Basse Terre, Tobago, and other remote areas | TTPOST | TTD 45 |
| Same-Day | Varies by location | Goozone Fleet / TTPOST | TTD 100–240 |
Buyers and sellers can arrange a free meet-up at C3 Mall. The buyer selects this option at checkout, and both parties agree on a pickup time. No delivery fee — no driver needed.
Goozone plans to grow. We are signing up new drivers, and we may set up warehouses in other locations. We make decisions based on where our customers are. If we get a lot of business in Tobago, we go to Tobago. If your customers are in a place we do not cover yet, let us know — it helps us decide where to go next.
Our drivers deliver in regular cars. Your package needs to fit in a car. Here are the rules:
| What | Limit |
|---|---|
| Maximum weight (standard) | 50 pounds (22.7 kg) |
| Maximum size (any side) | 120 cm (47 inches) |
| Must fit inside | A regular car trunk or back seat |
| Typical packages | Under 10 pounds (4.5 kg) — most of our deliveries |
If your package is over 50 pounds, that is fine — but we need to talk about it. We will give you a custom quote for delivery. Each case is handled separately.
No extra fee for standard packages. The TTD 40 delivery fee covers anything that fits in a car and is under 50 lbs. We do not charge extra just because your item is a little bigger or heavier.
Pack it safely. If your item is fragile, use bubble wrap, packing paper, or a sturdy box. We are careful, but if the package falls apart because of bad packing, that is on you.
If you are signing up as a driver on Goozone, here is how you get paid. These rates are current and may be updated from time to time. We will always let you know before any changes take effect.
The rate for each completed delivery depends on how many orders are assigned to you that day:
| Orders Assigned That Day | Rate Per Completed Delivery |
|---|---|
| 20 or more orders assigned | TTD 20 |
| Fewer than 20 orders assigned | TTD 30 |
If you make multiple TTPOST deliveries on the same day, they count as one (1) delivery for payment purposes. But each package is still counted individually toward your monthly delivery tally (for bonuses).
Drivers who hit the following delivery milestones within a calendar month earn a performance bonus:
| Successful Deliveries (per month) | Bonus |
|---|---|
| 100 | TTD 200 |
| 200 | TTD 400 |
| 300 | TTD 1,000 |
Drivers who work more than 16 days within a calendar month receive an Attendance Bonus of TTD 1,500.
⚠ Bonuses are based on completed and successfully delivered orders only. Cancelled, rejected, or failed deliveries do not count toward bonus tallies.
If a buyer cancels an order before we ship it, no one pays the delivery fee. Simple.
If our driver is already on the way and the buyer changes their mind, does not answer the door, or refuses the package — Goozone covers the cost. Not the seller.
There is one exception: If our driver shows up to collect the package from you (the seller) and you do not have it ready, or you are not there — then you may be responsible for the delivery cost. So have your items ready when you get a sale notification.
If the buyer flakes, we eat the cost. You only pay if you are not ready when we come to get the package.
Sometimes a buyer changes their mind after the package arrives. Here is what happens:
Sellers do not pay for return delivery. The buyer covers it. If the item is damaged or not as described, different rules may apply — contact support.
If the buyer says the item arrived damaged or is not what they ordered:
When we set up your store on Goozone, it will have an address like:
goozone.com/shop/yourbrandname
If you already own a domain (like mybrandname.com), we can help you set up a redirect. That means when someone types "mybrandname.com" in their browser, they will be sent to "goozone.com/shop/yourbrandname." Easy.
Your own domain stays yours. We just point it to your Goozone store.
Right now, Goozone does not have automatic syncing with other apps like Instagram or your own website. If you sell the same item on multiple platforms, you need to keep track yourself.
But we make it easy:
⚠ You are responsible for overselling. If you sell an item on Instagram and do not update your Goozone stock, and someone buys it here — you have to find a way to fulfill it. Keep your numbers right.
This section matters. Read it twice.
When you sell on Goozone, you are running your own business. We provide the platform and the delivery. You provide the products and the service. Here is what we expect from you:
Every time you post a product, check: Is the photo right? Is the price right? Is the description honest? If a buyer gets something different from what you listed, that is your problem to fix.
If something sells out, remove it. If you sell elsewhere, update your count. Overselling = unhappy customers = bad for everyone.
When a sale comes in, you need to have the item packed and ready for pickup. If our driver arrives and you are not ready, you may be charged for the wasted trip. Be ready.
The price you list is the price the buyer pays. No adding fees, no changing the price after a sale. If you made a mistake, contact us — but we cannot promise we can fix it.
You are responsible for making sure everything you sell follows the laws of Trinidad & Tobago. Goozone is a platform — we are not your lawyer. If you sell something illegal, you are on your own.
Respond to messages. Ship on time. Treat buyers with respect. If you get too many complaints, we may close your account.
You agree to cover Goozone's costs if you cause a problem. If you break these rules, sell something illegal, or get us sued because of something you did, you pay for it. This includes legal fees, refunds to customers, and any fines. We are a marketplace. You are the seller. The buck stops with you.
We want every seller to succeed. But if you break the rules, we have to act. Here is how it works:
| What You Do | What Happens |
|---|---|
| Small mistake (wrong photo, typo in price) | We warn you and ask you to fix it |
| Repeated small mistakes | We may pause your listings until you correct them |
| Selling banned items | Immediate removal of listings. Possible account suspension. |
| Fraud, lying, or stealing | Account closed immediately. We may report you to the authorities. |
| Too many complaints or failed deliveries | We review your account and may suspend you |
If we suspend or close your account, we will tell you why. You can ask us to review the decision. Our goal is to be fair, but we will act fast to protect buyers and other sellers.
We built Goozone to help you sell. But we need to be clear about what we are — and are not — responsible for.
Goozone is the marketplace, not the seller. We connect you with buyers and handle delivery. You run your business. We run the platform. If something goes wrong with your business, it is your responsibility to fix it.
These Terms follow the laws of Trinidad & Tobago. If there is a legal question, T&T law decides.
If you have a problem with Goozone, talk to us first. Most things can be fixed with a conversation.
If we cannot agree, here is what happens:
You must bring any claim within one year of the problem happening. After that, you cannot make a claim.
We may update these Terms from time to time. When we do, we will:
If you keep using Goozone after the changes, you are agreeing to the new Terms. If you do not agree, you should stop using Goozone and close your account.
If anything in these Terms is unclear, or if you have a question about whether something is allowed, just ask: