# STANDARD OPERATING PROCEDURE (SOP)
## SOP-03: Catalog Maintenance & Digital Product Ingestion

| Document ID | Version | Effective Date | Process Owner | Target Audience |
| :--- | :--- | :--- | :--- | :--- |
| SOP-03 | 1.0 | September 4, 2026 | Content Manager | Sellers, Catalog Operators, Support Staff |

---

### 1. Objective & Scope
**Objective:** To define clear operational steps for maintaining existing product listings (editing, duplicating, hiding, and deleting) and to provide a specialized workflow for uploading digital products and services.

**Scope:** Applies to live inventory maintenance and the setup of downloadable products (PDFs, music tracks) or service listings on Goozone [12].

---

### 2. System Prerequisites & Required Tools
- Access to the Goozone Seller Dashboard [12].
- Digital assets (for digital uploads, e.g., PDFs, audio files, design documents) [12].
- High-resolution thumbnail and gallery images [11, 12].

---

### 3. Step-by-Step Procedure

```
                  ┌──► Edit Listing ──► Click Edit Icon ──► Update details ──► Click Update
                  ├──► Duplicate Listing ──► Click Duplicate Icon ──► Customize version ──► Save
Product Lifecycle ┼──► Hide/Show ──► Toggle Active Switch On/Off ──► Verify on storefront
                  └──► Delete Listing ──► Click Red Bin Icon ──► Confirm "Yes, Delete"
```

#### Phase 1: Managing Existing Physical & Digital Products
1. **Navigating the Inventory List:**
   - Log into the dashboard and click on **Products** [11]. You will see a structured table displaying all your registered items.
2. **Hiding a Product Without Deleting:**
   - *Scenario:* Use this when an item is temporarily unavailable, out-of-season, or under review, and you wish to keep its details for future use without showing it to customers [11, 12].
   - **Action:** Toggle the green **"Active" status switch** to **OFF** next to the target product [12].
   - **Verification:** Go to the storefront, look under *New Arrivals* or click on *All Brands* -> visit your store. Ensure the product is hidden from view [12].
   - **Restoration:** Toggle the status switch back to **ON** to instantly republish the item [12].
3. **Editing a Product:**
   - Click the green **Edit** (pencil) icon next to the product [12].
   - Modify the necessary fields (e.g., updating stock, editing the name, adding seasonal discounts, or altering the description) [12].
   - Click **"Update Product"** at the bottom of the form to commit changes [12].
4. **Duplicating a Product (Time-Saving Shortcut):**
   - *Scenario:* Use this if you are selling a similar item with a minor variation, such as a different package size, volume, or weight presentation [12].
   - **Action:** Click the green **Duplicate** icon next to the source product [12].
   - **Action:** An exact copy is created. Immediately click **Edit** on the duplicated product to change its name, weight unit, price, and SKU [12]. Save changes [12].
5. **Deleting a Product Permaturely:**
   - Click the red **Bin** icon next to the product you wish to permanently remove [12].
   - Confirm by clicking **"Yes, Delete"** on the popup [12].
   - *Warning: Deletion is permanent and cannot be undone. Ensure the product has no active orders in processing.*

---

#### Phase 2: Ingestion Workflow for Digital Products & Services
*Note: Digital products bypass physical shipping constraints and physical inventory stock tracking [12].*

1. **Initiate Creation:** Go to **Products** and click **Add New Digital Product** (or select the digital product type within the creation menu) [12].
2. **Complete Core Information:**
   - **Product Name:** Enter a clear title indicating what the buyer gets (e.g., *Mushroom Cultivation E-Book PDF* or *Web Design Service Consultation*) [12].
   - **Product Category & Brand:** Assign the item to its designated digital/service category and select your brand [12].
3. **Attach the Digital Asset File:**
   - Locate the **Product File** section [12].
   - Upload the actual deliverable that the customer is purchasing (e.g., a `.pdf` guide, `.zip` file, `.mp3` audio, or instructional document) [12].
   - *Result:* Upon successful checkout, the platform automatically grants the customer access to download this file [12, 14].
4. **Upload Marketing Media:**
   - Select and upload high-resolution promotional cover images for the **Thumbnail** and **Gallery** sections [11, 12].
5. **Set Pricing & Terms:**
   - Enter the purchase price in TT Dollars [12].
   - Fill in the **Product Description** (detailing exactly what files or services are included) and complete the SEO metadata [11, 12].
6. **Save Listing:** Click **"Save Product"** to list the digital product live [12].

---

### 4. Expected Outcomes & Deliverables
- Dynamic, real-time control over active storefront visibility [12].
- Rapid listing creation via product duplication [12].
- Fully functional digital deliverables that are securely emailed or made downloadable to buyers upon purchase [12].

---

### 5. Troubleshooting & Operational Rules

| Issue | Root Cause | Fix / Solution Path |
| :--- | :--- | :--- |
| **A hidden product is still showing up on Google search** | Search engines cached the old page, or the product is still set to "Active" | Verify that the product's dashboard status switch is toggled **OFF** [12]. Google's index will update on its next automatic crawl. |
| **Digital download link fails for customer** | Uploaded file was too large, corrupt, or in an unsupported format | Edit the digital product, remove the file, upload a compressed format (such as `.zip` or a flat `.pdf`), and click **"Update Product"** [12]. |
| **Can't set physical stock levels for a digital service** | Stock tracking is disabled by default for digital formats | This is normal. Digital and service products are set to "unlimited" capacity. If you must limit service availability, manually hide the product when fully booked [12]. |