# STANDARD OPERATING PROCEDURE (SOP)
## SOP-02: Physical Product Ingestion & Catalog Management

| Document ID | Version | Effective Date | Process Owner | Target Audience |
| :--- | :--- | :--- | :--- | :--- |
| SOP-02 | 1.0 | September 4, 2026 | Catalog Manager | Sellers / Merchant Partners, Catalog Admins |

---

### 1. Objective & Scope
**Objective:** To define a standardized, SEO-optimized process for adding physical products to the Goozone storefront to ensure product descriptions are professional, pricing is accurate, inventory is tracked, and customers can easily discover products on the web.

**Scope:** Applies to any physical inventory listed by a verified merchant on `gooon.com`.

---

### 2. System Prerequisites & Required Tools
- Access to the Goozone Seller Dashboard [11].
- Product Data: Name, description, pricing, and exact package weights/sizes [11].
- High-Quality Visuals: At least one main image (thumbnail) and additional gallery images [6, 11].
- Access to WhatsApp (for requesting custom category creation) [11].

---

### 3. Step-by-Step Product Upload Procedure

```
[Navigate to Products] ➔ [Click Add New Product] ➔ [Fill General Info] 
                                                        │
                                                        ▼
[Assign Brand & Category] ➔ [Set SEO Meta Tags] ➔ [Configure Price & Stock]
        │
        ▼
[Click Upload Product] ➔ [Verify Live on Storefront via "New Arrivals"]
```

#### Step 1: Open the Product Creation Interface
1. Log into the Goozone Dashboard.
2. In the left-hand sidebar, click on **Products** ➔ **Products** [11].
3. Click the blue **"Add New Product"** button located at the top right of the screen [11].

#### Step 2: Complete Core Product Details
1. **Product Name:** Enter a clear, descriptive name (e.g., *Dehydrated Oyster Mushrooms 50g*) [11].
2. **Unit of Measure:** Enter the selling unit size (e.g., *50g*, *Bottle*, *Single*) [11].
3. **Minimum Purchase Quantity:** Default this setting to **1** [11].
4. **Maximum Purchase Quantity:** Set to **0** for unlimited purchases per customer. If stock is scarce or you want to limit hoarding, enter a specific maximum (e.g., *10*) [11].

#### Step 3: Upload Product Media (Critical Step)
*Note: The platform requires you to assign an image twice—once as the search thumbnail and once as the primary image of the product gallery [11].*
1. **Thumbnail Image:**
   - Click **Choose Image** [11].
   - If importing a new image, go to **Upload New**, click **Browse** or drag-and-drop the image file into the drop-box [11].
   - Once uploaded successfully, return to the **Select File** tab, highlight the image, and click **Add File** [11].
2. **Gallery Images:**
   - Click **Choose File** [11].
   - Select the same main image or additional angles of the product from your media library and click **Add File** [11].
   - *Pro-Tip:* Adding multiple gallery images boosts consumer trust and click-through rates [6].

#### Step 4: Configure Pricing, Stock, and Discounts
1. **Product Price:** Enter the standard retail price in TT Dollars (e.g., *50* or *105*) [6, 11].
2. **SKU (Stock Keeping Unit):** (Optional) Enter your unique internal item code for barcode or warehouse tracking [11].
3. **Stock Status:** Mark the product as **"In Stock"** or **"Out of Stock"** [11].
   - *Operational Note:* If you plan to restock an item later but are currently sold out, mark it "Out of Stock" to hide the buy button while preserving the product details [11].
4. **Product Quantity:** Enter the exact quantity currently available in your physical inventory (e.g., *10*) [11]. The platform automatically counts down stock as sales occur [14].
5. **Product Discount:** (Optional)
   - Choose the discount type: **Percentage** (e.g., *10%*) or **Flat Amount** (e.g., *TT$10*) [11].
   - Select the date range to activate the sale (e.g., September 1st to September 30th) [11].
   - *Ensure to set the discount values back to 0 if no sale is active [11].*

#### Step 5: Fill Shipping & Description Details
1. **Shipping Specifications:** Enter product Weight, Height, Length, and Width if the item is heavy or oversized [11].
2. **Product Description:** Provide a detailed description including product benefits, ingredients, and usage guidelines [6, 11].

#### Step 6: Categorize and Tag (Sidebar Settings)
1. **Product Brand:** Choose your brand name from the dropdown. If your brand is not listed, select **"Brandless"** [11].
2. **Product Category:** Select the appropriate category (e.g., *Food*) [11].
   - **ROADBLOCK ESCALATION:** If there is no category that accurately fits your product, **DO NOT** select a mismatched category. Message the Goozone support team on **WhatsApp** immediately and request that a new category be created [11].
3. **Product Tags:** Input relevant keywords separated by commas to optimize internal website searches [11].

#### Step 7: Add SEO Meta Tags & Save
1. **Meta Title:** Copy and paste the Product Name here [11].
2. **Meta Description:** Write a concise one-sentence description of the product to boost Google search ranking [11].
3. **Meta Image:** (Optional) Upload a compressed product image to display on social media previews [11].
4. Click **"Upload Product"** [11].

#### Step 8: Quality Control & Verification
1. Click **"Browse Website"** on your dashboard [11].
2. Under the homepage, navigate to **New Arrivals** [11].
3. Confirm that your product is listed, the image loads correctly, and the pricing, discount (if applied), and specifications display accurately [11].

---

### 4. Expected Deliverables & Outcomes
- A fully active, high-resolution product listing on Goozone [11].
- Accurate, automatically tracked inventory levels [11].
- Search-engine-optimized content ready for indexing on Google [11].

---

### 5. Troubleshooting & Catalog Exceptions

| Scenario / Roadblock | Root Cause | Solution / Operational Action |
| :--- | :--- | :--- |
| **"Upload Product" fails or does not save** | Missing mandatory media files or required fields | Ensure both the **Thumbnail** and at least one **Gallery Image** have been selected and successfully attached [11]. Check that Category and Price are filled. |
| **Product is out of stock but customers keep asking about it** | Status is still toggled "In Stock" with positive quantity | Edit the product, change the status dropdown to **"Out of Stock"**, set quantity to **0**, and save [11]. |
| **No matching product category found** | Platform category listing needs expansion | **Do not guess or mis-categorize.** Send a WhatsApp message to support to add the custom category in the back-end [11]. |