# Goozone Seller Portal — "For Dummies" Micro-Tutorial Library

Welcome to the **Goozone Micro-Tutorial Library**. This documentation is broken down into simple, single-task tutorials designed to answer exactly **one** question at a time. Each guide contains a maximum of 10 steps, a list of search keywords, and a pro-tip to ensure zero confusion.

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## Category 1: Onboarding, Settings & Security

### MT-01: How to Sign Up for a Goozone Seller Account
*   **Search Keywords:** register, sign up, new account, open store, create seller profile [1]
1.  Open your internet browser and go to **gooon.com** [1].
2.  Scroll to the very bottom right of the page and click **Become a seller** (you can also find this link in the top menu) [1].
3.  Fill in your personal details: First Name, Last Name, and Shop Name [1].
4.  Enter your phone number (be sure to select your correct country code) [1].
5.  Type in a valid email address and choose a secure password [1].
6.  Click the blue **Register** button [2].
7.  Check your inbox for a registration confirmation email [2].
*   **💡 Pro-Tip:** Keep your password safe. If you ever forget it, you will need to reset it from the login page [17].

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### MT-02: How to Complete Your Account Verification Form
*   **Search Keywords:** verify account, verification form, organic description, unlock store [2]
1.  Log into your new Goozone Seller Dashboard [2].
2.  An immediate verification popup will appear on your screen [2, 17].
3.  Select how you found Goozone (Google, Email, Social Media, or Other) [2].
4.  In the text box, describe the types of products you sell (e.g., "100% organic local products") [2].
5.  Click the blue **Apply** button [2].
6.  Wait for the email notification confirming your verification approval [2, 3].
*   **💡 Pro-Tip:** Verification is processed by our administrative team within **2 to 24 hours**. Message us on **WhatsApp** to speed up the process [User instructions]!

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### MT-03: Setting Up Your Bank Account for Payouts
*   **Search Keywords:** bank transfer, banking info, payout settings, get paid, update deposit [3, 14, 31, 32]
1.  Log into your Goozone Seller Dashboard.
2.  On the left-side menu, click on **Payout Settings** [17, 31].
3.  Locate the direct deposit fields [3, 31].
4.  Type in the **Bank Name** (e.g., RBC Royal Bank) [3].
5.  Enter your **Bank Account Name** (e.g., Pachosetas LLC) [3].
6.  Enter your **Bank Account Number** [3].
7.  Enter your **Routing Number** (if applicable to your bank) [3].
8.  Click the blue **Update Withdrawal Settings** button at the bottom [3].
*   **💡 Pro-Tip:** Always double-check your account number! Goozone transfers earnings directly to this account, and incorrect numbers will delay your payouts [14, 32].

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### MT-04: Upgrading Your Store Package & Sending Offline Payments
*   **Search Keywords:** select package, upgrade plan, package payment, Paywise receipt, upload proof [4]
1.  Log into your dashboard and click on **Packages** on the sidebar, then click **Upgrade** [4, 17].
2.  Review the packages side-by-side (Starter, Basic, or Pro) and choose the one that fits your catalog size [4, 26].
3.  Click the blue purchase/upgrade button on your selected plan [4, 26].
4.  Select your **Offline Payment Method** (such as Paywise) [4].
5.  Click the provided payment link to enter the plan amount and make your payment [4].
6.  Take a clear screenshot of your completed transaction receipt [4].
7.  Go back to your dashboard page, type in the **Transaction ID**, and upload the payment screenshot [4].
8.  Click **Confirm** to submit the upgrade request to our administration team [4, 5].
*   **💡 Pro-Tip:** Package activations are reviewed and approved within **2 to 24 hours**. Message Goozone on WhatsApp to fast-track your upgrade [User instructions].

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### MT-05: How to Change Your Password or Profile Photo
*   **Search Keywords:** update password, reset security, personal photo, profile image, change name [17]
1.  In the top-right corner of your dashboard, click on your **Seller Profile Menu** [17, 19].
2.  Click on **My Profile** (or Profile Settings) [17].
3.  To update your photo, click on the profile picture placeholder and upload a personal headshot [17].
4.  To change your password, locate the password fields and type in your new secure password [17].
5.  Review your updated personal name or contact phone number [17].
6.  Click **Save Changes** or update to lock in your settings [17].
*   **💡 Pro-Tip:** Your personal profile photo is private to your account menu and is separate from your public store logo [17].

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### MT-06: How to Change Your Registered Email Address
*   **Search Keywords:** update email, change registered email, email locked, email verification [17]
1.  Click on your **Profile Menu** in the top-right corner [17, 19].
2.  Click on **Profile** and locate the email address field [17].
3.  Note that this field is **locked** and cannot be edited manually for safety reasons [17].
4.  To request an email change, click the Goozone **WhatsApp Support** button on the website or dashboard [17, User instructions].
5.  Provide our support team with your store name, your current email, and the new email address you want to use [1, 17].
6.  Our team will verify your identity and update the email manually within 2 to 24 hours [17, User instructions].
*   **💡 Pro-Tip:** Locking this field prevents unauthorized users from hijacking your account and modifying your login credentials [17].

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### MT-07: How to Switch Your Dashboard Language
*   **Search Keywords:** translate dashboard, Spanish UI, English toggle, switch language [17, 19]
1.  Look at the top horizontal navigation bar of your Seller Dashboard [17, 19].
2.  Locate the **Language Selector** dropdown menu [17, 19].
3.  Click the dropdown to reveal the language options [17].
4.  Select **Spanish** (or English) [17].
5.  The dashboard interface text will instantly update to your chosen language [17].
*   **💡 Pro-Tip:** Changing your dashboard language only updates your private portal view; it does not translate your customer-facing product listings [17].

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## Category 2: Storefront Branding & Customization

### MT-08: Uploading and Formatting Your Store Logo
*   **Search Keywords:** upload logo, change shop image, brand picture, logo dimensions, crop logo [8, 16, 37]
1.  Click on **Shop Settings** on the left menu sidebar [8, 16].
2.  Locate the **Shop Logo** section [8, 16, 37].
3.  Click **Choose File** (or upload a new file from your folder) [8, 16, 37].
4.  Upload an image file that is at least **100 x 100 pixels** (square) [8, 16, 37].
5.  Once uploaded, click **Select** and then click **Add File** [8, 16].
6.  Scroll to the bottom of the page and click the blue **Save** button [8, 16, 37].
*   **💡 Pro-Tip:** Use a high-quality square image. Non-square logos may look stretched or cropped on your public storefront [37, 48].

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### MT-09: Uploading and Replacing Your Store's Main Banner
*   **Search Keywords:** horizontal banner, shop banner, header image, banner cropping, shop cover [8, 16, 40]
1.  Click on **Shop Settings** on your left-side menu [8, 16].
2.  Scroll down to the **Main Banners** section [8, 16, 40].
3.  Click the **X** icon on any old image to remove it [16, 40].
4.  Click **Upload New** and drag & drop your banner image into the upload box [16, 40].
5.  Ensure your image is exactly **1920 x 360 pixels** [8, 16, 40].
6.  Select the uploaded banner and click **Add File** [8, 16].
7.  Scroll to the very bottom of the screen and click the blue **Save** button [8, 16, 46].
*   **💡 Pro-Tip:** Keep all text and important product details **centered** in your banner. The left and right sides will be cropped on mobile devices and small screens [40, 41]!

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### MT-10: How to Link Your Storefront to Google Maps
*   **Search Keywords:** physical address, geolocation, map link, store location, Google Maps URL [8, 16, 37]
1.  Open a new browser tab, go to **Google Maps**, and search for your physical business address [8, 16].
2.  Click the share button or copy the long URL directly from your browser's top search bar [8, 16].
3.  Go back to your Goozone Dashboard and open **Shop Settings** [8, 16].
4.  Find the field labeled **Geolocation Link** under basic info [8, 16, 37].
5.  Paste the Google Maps URL directly into this field [8, 16, 37].
6.  Scroll down and click the blue **Save** button [8, 16, 37].
*   **💡 Pro-Tip:** If your business is home-based or doesn't have a public pin, search for your general town or neighborhood on Google Maps and use that link instead [16].

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### MT-11: Setting Up Your Store SEO (To Show Up on Google)
*   **Search Keywords:** store SEO, meta title, meta description, search engine setup, get found on Google [8, 11, 38]
1.  Navigate to **Shop Settings** on the left menu [8, 16].
2.  Locate the **Meta Title** field [8, 16, 38].
3.  Type in a clear search title: **[Your Shop Name] — [Your Main Product Category]** (e.g., "Pacho Setas — Fresh Orellana Mushrooms") [8, 39].
4.  Locate the **Meta Description** field [8, 16, 38].
5.  Write a brief 1-2 sentence description explaining what your shop offers, its location, and its main benefits [39].
6.  Scroll to the bottom of the page and click the blue **Save** button [8, 16, 37].
*   **💡 Pro-Tip:** A search-friendly title and clear description will help your store rank higher on Google search results, driving more traffic to your listings [11, 38, 39].

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### MT-12: How to Pin "Featured Products" to the Top of Your Store
*   **Search Keywords:** pin product, spotlight items, showcase bestsellers, feature products, front page product [16, 42]
1.  Go to **Shop Settings** and scroll down to the **Front Page Featured Products** module [16, 42].
2.  Click inside the product dropdown selector [16, 42].
3.  Select the active product you want to feature from the list [16, 42].
4.  You can select multiple products if you wish to feature more than one [16, 42].
5.  Scroll to the bottom of the settings page and click the blue **Save** button [16, 46].
6.  Click **Browse Website** to verify that your featured items now display at the top of your store page [16, 19].
*   **💡 Pro-Tip:** Use this tool to showcase high-margin items, seasonal specials, or newly arrived products to capture immediate customer attention [42, 43]!

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### MT-13: Customizing Homepage Banner Sections (One through Four)
*   **Search Keywords:** homepage banners, promotional blocks, category banner, side banner, banner sizes [16, 44, 46]
1.  Open **Shop Settings** from your dashboard menu [8, 16].
2.  Scroll down to find the **Front Page Banner Sections (One, Two, Three, and Four)** [44, 45, 46].
3.  Note the unique size requirements for your chosen section:
    *   **Section One:** 420 × 200 pixels (Small block) [44]
    *   **Section Two:** 1300 × 360 pixels (Wide promotional banner) [45]
    *   **Section Three:** 640 × 290 pixels (Medium banner) [45]
    *   **Section Four:** 1300 × 360 pixels (Secondary wide banner) [45]
4.  Click the blue **Add New** or upload control next to the chosen section [43, 46].
5.  Upload the correct size image file and select it [16].
6.  Scroll down to the bottom of the page and click the blue **Save** button to publish [16, 46].
*   **💡 Pro-Tip:** Use these banners to promote special sales, highlight specific category folders, or advertise free delivery codes [44, 45].

---

## Category 3: Catalog & Product Maintenance

### MT-14: How to Upload Your First Physical Product
*   **Search Keywords:** add product, physical listing, upload item, upload product, create inventory [6, 11]
1.  On your dashboard sidebar, click **Products** -> **Products**, then click **Add New Product** [11].
2.  Fill in the **Product Name** and set the unit (e.g., "50 g") [11].
3.  Set **Minimum Purchase Quantity** to 1 [11].
4.  Upload your **Thumbnail Image** (drag & drop, wait for complete, select and add file) [11].
5.  Upload your **Gallery Images** (you can select multiple photos for the item image gallery) [11].
6.  Under **Price and Stock**, set the unit price (e.g., 50 TTD) and set available stock quantity (e.g., 10) [11, 23].
7.  Select **Brandless** (or your shop's brand name) on the sidebar and pick the correct **Category** [11].
8.  Write a clear **Product Description** in the text box [11].
9.  Scroll to the very bottom of the page and click the blue **Upload Product** button [11].
*   **💡 Pro-Tip:** Do not see a product category that fits your item? Do not guess—message our support team on **WhatsApp** to add a custom category [11]!

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### MT-15: How to Edit an Existing Product's Price or Details
*   **Search Keywords:** edit product, change price, update stock, modify details, change description [12, 23]
1.  Click on the **Products** tab on your left-side menu [11, 12].
2.  Locate the product you want to modify from the catalog table list [12, 23].
3.  Click the green **Edit (Pencil) Icon** on the right side of the product row [12, 23].
4.  Modify any fields you need (such as price, stock quantity, description, or images) [12].
5.  Scroll to the bottom of the edit form page [12].
6.  Click the blue **Update Product** button to save and apply the changes [12].
*   **💡 Pro-Tip:** Changes reflect instantly on your storefront. Refresh your public browser tab to confirm the update is live [12, 16].

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### MT-16: How to Temporarily Hide a Product Without Deleting It
*   **Search Keywords:** unpublish product, hide item, pause listing, out of stock, toggle visibility [12, 23]
1.  Navigate to the **Products** section of your dashboard [11, 12].
2.  Locate the product listing you wish to hide from your store [12].
3.  Find the green switch in the **Published** column next to the product [12, 23].
4.  Click the switch to toggle it **Off** (the button will turn grey) [12].
5.  Verify on your storefront that the product is no longer visible to customers [12].
6.  To show the product again later, simply click the switch back to **On** (it will turn green) [12].
*   **💡 Pro-Tip:** Hiding items is perfect for seasonal goods or temporarily sold-out products. It keeps your product data saved so you do not have to recreate it later [11, 12]!

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### MT-17: How to Duplicate a Product (For Quick Variations)
*   **Search Keywords:** duplicate product, clone item, copy product, quick list, item variations [12, 23]
1.  Click on the **Products** tab in your dashboard menu [11, 12].
2.  Find the existing product that you want to duplicate [12].
3.  Click the green **Duplicate (Two Papers) Icon** on the product's row [12, 23].
4.  A brand new copy of that exact product will immediately generate [12].
5.  Click the green **Edit Icon** on this duplicated product [12, 23].
6.  Change the unique details (such as the package size, color, or price) [12].
7.  Click the blue **Update Product** button at the bottom of the page [12].
*   **💡 Pro-Tip:** Cloning is a massive time-saver when listing products that share the same description and category but have different weights or volumes [12]!

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### MT-18: How to Permanently Delete a Product
*   **Search Keywords:** delete product, remove item, trash product, trash bin, erase listing [12, 23]
1.  Go to the **Products** section of your dashboard [11, 12].
2.  Find the product you want to permanently erase [12].
3.  Locate the red **Trash Bin Icon** at the far right of the product row [12, 23].
4.  Click the trash bin icon [12].
5.  A confirmation box will appear on your screen asking to save changes [12].
6.  Click **Yes, delete** to confirm [12].
*   **⚠️ Critical Warning:** Deletion is permanent and cannot be undone. If you might sell this item again in the future, toggle it "Published Off" to hide it instead [12]!

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### MT-19: How to Upload and Sell Digital Files or Services
*   **Search Keywords:** digital product, sell PDF, upload song, digital download, service listing [12, 23]
1.  Go to the **Products** section and click on the **Digital Products** submenu [12, 23].
2.  Click on **Add New Digital Product** [12, 23].
3.  Fill in the name, brand, and category [12].
4.  In the **Product File** section, upload the actual file the customer is buying (e.g., a PDF guide, an MP3 song, or a service overview sheet) [12].
5.  Upload product thumbnails and gallery images [12].
6.  Set the product price (in TTD) [12, 23].
7.  Write a detailed description explaining how the digital download is received [12].
8.  Click the blue **Save Product** or upload button [12].
*   **💡 Pro-Tip:** Digital listings bypass shipping and physical stock controls. Customers receive a secure direct download link immediately after checkout is completed [12]!

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### MT-20: Using Bulk Import/Export to Manage Large Catalogs
*   **Search Keywords:** bulk upload, export products, import catalog, spreadsheet edit, CSV upload [23, 24]
1.  Go to your dashboard **Products** area [11, 12].
2.  To back up or edit details on a spreadsheet, click **Bulk Export** to download your current catalog CSV [23, 24].
3.  To add many new items, download the blank template sheet from the **Bulk Import** page [23].
4.  Open the spreadsheet, and carefully fill out the product columns (Name, Price, SKU, Category) without changing column headers [11, 23].
5.  Go back to the **Bulk Import** page on your dashboard [23].
6.  Click browse, select your updated CSV spreadsheet file, and click upload [23].
*   **💡 Pro-Tip:** This is the most efficient way to manage price changes or inventory levels if you run a store with more than 30 products [23, 24].

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## Category 4: Order Handling, Logistics & Payouts

### MT-21: What to Do When You Receive a New Order Alert
*   **Search Keywords:** order notification, pending order, alert process, coordinate pickup, new sale [14]
1.  You will receive an automatic email alert and a dashboard notification bell ring when an order is placed [14, 17, 19].
2.  Log into your dashboard and click on the **Orders** tab on the sidebar [14, 17].
3.  Review the new order line-item table to see what product was purchased [14, 28].
4.  Physically check your warehouse or inventory to verify that the items are in stock [14].
5.  Locate the unique **Order Code** (e.g., ORTP-7463) on your dashboard [14, 21].
6.  Keep your phone nearby—Goozone staff will contact you on WhatsApp to coordinate the courier pickup [14, User instructions].
*   **💡 Pro-Tip:** Always reference the unique **Order Code** when messaging Goozone support to help us resolve logistical questions immediately [14].

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### MT-22: How to Print and Download a Customer's Invoice Receipt
*   **Search Keywords:** print invoice, download receipt, PDF invoice, purchase record, print customer bill [14]
1.  Go to the **Orders** tab on the dashboard menu sidebar [14, 17].
2.  Locate the order row for the invoice you need [14].
3.  To download the receipt as a file, click the **Blue Down-Arrow (Download) Icon** and save the PDF [14].
4.  To print the receipt directly, click the **Printer Icon** on the order row [14].
5.  Review the receipt for the customer's payment status (it will display a "Paid" stamp or a "Cash on Delivery" pending status) [14].
6.  Print the document to include inside your shipping package [14].
*   **💡 Pro-Tip:** Including a physical printed invoice inside your package builds brand credibility and acts as a clear packing checklist for the customer [28, 29]!

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### MT-23: Adding Courier Tracking Details to an Order
*   **Search Keywords:** courier tracking, save tracking, enter shipment info, tracking URL, update shipment [28]
1.  Click on the **Orders** tab on your left menu [14, 17].
2.  Click on the **Eye (View) Icon** next to the active order to open details [14, 28].
3.  Locate the shipment tracking section [28].
4.  Type the name of your shipping provider into the **Courier Name** field [28].
5.  Type the unique shipping identifier into the **Tracking Number** field [28].
6.  If available, paste the direct tracking webpage link into the **Tracking URL** field [28].
7.  Click the **Save Tracking Information** button to link the details to the order [28].
*   **💡 Pro-Tip:** Saving tracking details helps our Goozone staff and your customer track shipping milestones without sending manual update emails [28, 29].

---

### MT-24: Requesting a Payout Withdrawal of Your Earnings
*   **Search Keywords:** withdrawal, request payout, withdraw earnings, money transfer, bank payout [14, 31]
1.  Verify that your bank deposit details are fully completed in the **Payout Settings** [3, 14, 31].
2.  Click on **Payout Requests** on your dashboard sidebar menu [14, 17].
3.  Check that your available balance meets the minimum threshold of **$200 TT** [14].
4.  Click the blue **Send New Payout Request** button [14].
5.  Enter the exact amount you wish to withdraw in **whole numbers** (e.g., enter 226, do not enter decimals like 226.05) [14].
6.  Type a payout message (e.g., "Please send money to my account" - optional) [14].
7.  Click submit to queue your request [14].
*   **💡 Pro-Tip:** Payout requests are verified and sent via bank transfer within **2 to 24 hours**. Message Goozone on WhatsApp to fast-track your direct deposit [14, User instructions]!

---

### MT-25: How to Read Your Commission History
*   **Search Keywords:** commission fees, Goozone platform charge, fee deduction, earnings history, net earnings [14, 17, 31]
1.  Click on the **Earnings** menu, then select **Commission History** [14, 31].
2.  Review the ledger table showing all of your completed transactions [14, 31].
3.  Identify the unique **Order Code** for each line item [14].
4.  Look at the **Commission column** to see the exact percentage fee deducted by Goozone [14, 21].
5.  Compare this against your gross earnings to calculate your net profits [14].
*   **💡 Pro-Tip:** Your platform commission rate is tied directly to your active store package. Pro plans enjoy the lowest commission fees [19, 26, 27]!

---

## Category 5: Marketing & Reviews

### MT-26: Creating a Storewide Coupon Code (For Social Media)
*   **Search Keywords:** discount code, create coupon, social media promo, promo code, shopping discount [15]
1.  Click on **Coupons** on your left-side menu, then click the blue **Add New Coupon** button [15, 17].
2.  Select **Total of the Order** to apply a cart-level discount [15].
3.  Type in a unique coupon code name (e.g., "MUSHROOMMOM") [15].
4.  Set **Minimum Shopping** to the minimum cart spend required (e.g., 100) [15].
5.  Under discount type, choose **Percent** (e.g., enter 15 for a 15% discount) or **Amount** for flat-dollar savings [15].
6.  Set your active date ranges (start date and end date) [15].
7.  Click the blue **Save** button to activate the coupon [15].
*   **💡 Pro-Tip:** Create a test customer cart with a value above your minimum spend limit and apply the code during checkout to test it before sharing on social media [15]!

---

### MT-27: How to View and Monitor Your Store Reviews
*   **Search Keywords:** customer feedback, store reviews, moderate comments, star ratings, review dashboard [17, 35]
1.  Click on **Reviews** on your left-side menu [17, 19].
2.  Review the main dashboard table containing recent buyer reviews [35].
3.  Look at the star rating assigned to see how well your products performed [35].
4.  Read customer feedback messages to identify any packaging or shipping issues [35, 36].
5.  Use these insights to address customer concerns or reward high-performing products [35, 36].
*   **💡 Pro-Tip:** High ratings build buyer confidence. Try emailing your happiest customers to leave a public rating on Goozone after successful delivery [20, 36]!