# GTC Employee Role Summaries — In-House Contracts > **Mini Report — Document Classification** > > All 10 documents are **Standard Operating Procedures (SOPs) / Job Descriptions**, not formal employment contracts. The table below classifies each and identifies the standard contract elements that are absent from every document: > > | Element | Present? | > |---|---| > | Salary / wage rate | ❌ (only Sydney and Kristion list KPI bonus amounts) | > | Start date | ❌ | > | Probation period | ❌ | > | Working hours / schedule | ❌ | > | Leave entitlement (annual, sick) | ❌ | > | Notice period (resignation / termination) | ❌ | > | Termination conditions | ❌ | > | Governing law (T&T legislation) | ❌ | > | Role scope / responsibilities | ✓ | > | Reporting structure | ✓ | > | Confidentiality clause | ✓ (in 5 of 10) | > | KPI / performance targets | ✓ (in 4 of 10) | > | Employee acknowledgement | ✓ (in 5 of 10) | > > **Notice:** These documents define role scope and expectations but are not formal employment contracts. To convert them into enforceable contracts, each would need to be paired with a separate Contract of Employment that includes: position title, start date, compensation (salary, bonuses, benefits), working hours, leave entitlements (annual, sick, public), probation period, notice period, termination conditions, confidentiality and IP clauses, and governing law under Trinidad & Tobago legislation. The existing SOPs can serve as attached schedules defining the role's specific duties. All documents are Job Descriptions & SOPs for GTC Global Trade Company Limited (Trinidad & Tobago). None are formal employment contracts with salary/start-date terms — they define role scope, responsibilities, KPIs, and expectations. --- ## 1. Office Admin — Betsy **File:** `_Office Admin - Betsy.md` (109 lines) **Department:** Administration · **Reports to:** Sub Management Covers payroll processing (salary calculations, NIS, PAYE, statutory deductions), expense/financial tracking, bookkeeping support, import/customs coordination, HR admin (contracts, files), stationery inventory, and general office operations. Includes confidentiality agreement and employee acknowledgement section. --- ## 2. Production Assistant — Jliece **File:** `_Production Assistant - Jliece.md` (63 lines) **Department:** Production · **Reports to:** Operations and People lead Handles production raw material inventory, glass and bottle inventory tracking, production line supply, daily inventory counts, production overruns/shortages reporting, packaging material records, and cleaning material inventory. Focuses on keeping production supplied and reconciling material usage daily. --- ## 3. Warehouse Inventory Control Assistant — Gomatee **File:** `_Warehouse Inventory Control assistant - Gomatee.md` (124 lines) **Department:** Inventory Department · **Reports to:** Operations and People lead Manages incoming/outgoing warehouse inventory, goods received notes (GRN), stock transfers, cycle counts, inventory adjustments, order picking verification, shipping documentation, returns processing, and warehouse organization. Includes a detailed daily checklist and employee acknowledgement. --- ## 4. Brand Intelligence Lead — Kristion **File:** `Brand Intelligence Lead - Kristion.md` (197 lines) **Department:** Marketing, Marketplace and Business Systems · **Reports to:** Marketing Coordinator & General Manager **Location:** Remote (outside Trinidad & Tobago) Strategic/analytical remote role focused on marketing data analysis, CRM (HighLevel), automations, AI/chatbots, advertising analysis, business intelligence dashboards, marketplace/vendor growth, and community development. Position explicitly has no independent authority over campaigns, budgets, or vendor agreements. Includes 4 KPIs totalling TTD $2,500 max bonus per cycle. Strong confidentiality and IP ownership clauses — all systems/assets created remain company property. --- ## 5. Digital Catalog & Content Specialist — Joel (UPDATED) **File:** `Digital Catalog & Content Specialist UPDATED - Joel.md` (193 lines) **Department:** Marketing/Online Sales · **Reports to:** Marketing Coordinator Manages product catalog accuracy across all brands (Goozone, Uptrend, Do Brasil, Hello Kids) on website + marketplace. Handles product photography, image editing, bulk uploads, pricing accuracy, category management, SEO metadata, and coordination with vendors for their product listings. Quality control focus — ensures listings are complete, accurate, and visually consistent. --- ## 6. Inventory Operations & Control Assistant — Leah **File:** `Inventory Operations & Control Assistant -Leah.md` (270 lines) **Department:** Inventory Department · **Reports to:** Operations and People lead Central coordination role linking warehouse, retail stores, wholesale, and production. Monitors store requests, warehouse response times, inventory movement, accuracy, organization, damages, and wholesale inventory support. Includes a detailed daily checklist, reporting requirements, and 7 KPIs with specific targets (98%+ accuracy, 100% follow-up rate, same-day escalation). The most detailed SOP in the set. --- ## 7. Marketing & Retail Experience Coordinator — Tevin **File:** `Marketing & Retail experience Coordinator Gtc - Tevin.md` (189 lines) **Department:** Marketing · **Reports to:** Marketing Coordinator / Sub Management Owns marketing execution across all 4 brands (Goozone, Uptrend, Do Brasil, Hello Kids). Creates monthly planners, coordinates content production (reels, stories, campaigns), manages cross-department communication (CSR, Inventory, Stores, Data Entry), oversees Goozone marketplace vendor campaigns, and supervises visual merchandising. Measured on execution quality, sales impact, and brand consistency rather than just output volume. --- ## 8. Marketing & Inventory Specialist — Ian (Hello Kids) **File:** `Marketing and inventory specialist - Hello kids - Ian.md` (39 lines) **Department:** Marketing/Inventory (Hello Kids brand) · **Reports to:** Not specified Dual-role position focused on the Hello Kids brand. Marketing side: monthly planners, social media content (8 posts/month from foreign agency + local content), promotions, online CSR, visual merchandising. Inventory side: stock accuracy, website product uploads, order picking/inspection, warehouse organization, requisitions. The smallest document — concise dual-function role. --- ## 9. Order Fulfillment Coordinator — Sydney **File:** `Order Fulfillment Coordinator Job Description - Sydney.md` (181 lines) **Department:** Online Sales, Marketplace and Operations · **Reports to:** People & Operations Lead **Base Salary:** Listed · **Max KPI Bonus:** TTD $2,000 Coordinates end-to-end order fulfillment: order receipt → preparation → dispatch → delivery → resolution. Links CSR, Inventory, Online Sales, Marketplace, Drivers, and Administration. Includes driver coordination, route planning, delivery tracking, customer communication, returns processing, and a detailed daily/weekly checklist. Strong focus on building scalable delivery operations for Goozone's growth. --- ## 10. People & Operations Lead — Laura (Updated) **File:** `People & Operations Lead Role- Updated - Laura.md` (194 lines) **Department:** Operations · **Reports to:** General Management The most senior operational role in the set. Connects people, processes, inventory, and operations. Owns process development, team capability building, operational controls, cross-department alignment, inventory management oversight, customer service standards, and leadership development. Distinctive features: explicit "ownership & accountability" philosophy (accountability persists through vacancies/training gaps), indemnity clause, and comprehensive KPI structure across 6 dimensions. Described as building the org's "operational health." --- ## Key Observations | Role | Has KPI/Bonus | Has Confidentiality Clause | Has Employee Acknowledgement | |------|:---:|:---:|:---:| | Betsy — Office Admin | ✓ | ✓ | ✓ | | Jliece — Production Asst | — | — | ✓ | | Gomatee — Warehouse Inv | — | — | ✓ | | Kristion — Brand Intel | ✓ TTD $2,500 | ✓ | — | | Joel — Digital Catalog | — | — | — | | Leah — Inventory Ops | ✓ (7 targets) | — | ✓ | | Tevin — Mktg Coordinator | — | — | — | | Ian — Hello Kids | — | — | ✓ | | Sydney — Order Fulfillment | ✓ TTD $2,000 | ✓ | — | | Laura — People & Ops Lead | ✓ | ✓ | — | - **No formal employment contract** exists in this set — all are SOP/job-description documents defining scope, not terms of employment. - **4 of 10** explicitly reference GTC's culture principle: *"Our DNA Is Customer Service"*. - **3 of 10** include KPI structures tied to bonus compensation (Kristion, Sydney, Laura).