# 03 — WhatsApp Templates (English)

Used by CSR (Sasha/Rosannah) during manual outreach steps of the Onboarding Circuit. `{{variables}}` pull from HighLevel contact fields.

## Template 1 — Initial Outreach (Stage: Contacted)

```
Hi {{contact.first_name}}! 👋 This is {{user.first_name}} from Goozone.

Thanks for your interest at the TIC event! Ready to get your store set up?
Here's your signup link: {{custom_values.signup_link}}

Takes about 10 minutes. I'm here if you have any questions along the way.
```

## Template 2 — Verification Reminder (48h, Stage: Account Created, unverified)

```
Hi {{contact.first_name}}, just checking in — your Goozone account is
almost ready but still needs verification.

Quick checklist:
✅ T&T bank account
✅ Working phone + email
✅ 18+ (or parent/guardian on the account)

Missing something? Just reply here and I'll walk you through it.
```

## Template 3 — Payout & Package Nudge (Stage: Verified, no package selected after 48h)

```
Hi {{contact.first_name}}, you're verified! 🎉 Two quick things left:
set up your payout method and pick a plan (most sellers start free
with Starter).

Want me to walk you through it over WhatsApp, or would you rather I
send the dashboard link?
```

## Template 4 — First Product Nudge (Stage: Payout & Package Set, no product after 72h)

```
Hi {{contact.first_name}}, almost there! Just need your first product
uploaded and your store goes live. Need help with photos or pricing?
Happy to jump on a quick call.
```

## Template 5 — Registration Complete (Stage: Registration Complete — internal ping to Kriston, not seller-facing)

```
✅ {{contact.first_name}} {{contact.last_name}} just hit Registration
Complete. Tag applied by {{user.first_name}}. Pipeline auto-moved to
Stage 7 — email drip Email 5 should fire automatically.
```
*(This one is an internal notification template, not sent to the seller — flagging that distinction so it isn't mistakenly sent externally.)*

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**Note on language:** all seller-facing templates are in English, matching the Email Drip (Doc 04) and the T&T market. Template 5 is internal-only and could be in Spanish or English depending on team preference — kept in English here for consistency, but harmless either way since it never reaches a seller.