# Email Drip Campaign v2 — Bienvenida de Sellers **Corrección importante:** la versión anterior de este documento tenía el copy en español. Goozone le habla a sellers de Trinidad & Tobago — mercado angloparlante, confirmado por el Terms of Service y el Vendor Brochure. **El copy real (asunto + cuerpo) va en inglés.** El resto de este documento — instrucciones, triggers, contexto — se mantiene en español para el equipo. **Herramienta:** HighLevel · **Dueño de carga:** Kriston · **Dueño del copy final:** Kriston + Tevin **Estructura:** mezcla de emails por tiempo (día X) y por evento (cuando el seller avanza de etapa en el pipeline — ver Circuito de Onboarding en HighLevel). **Todo el copy está verificado contra el Terms of Service real — nada inventado.** --- ## Mapa de la secuencia | # | Nombre | Trigger | Tipo | |---|---|---|---| | 1 | Welcome to Goozone | Etapa → "Cuenta Creada" | Evento | | 2 | Verify your account | 24h después de Email 1 si sigue sin verificar | Evento (condicional) | | 3 | Set up your payout & pick your plan | Etapa → "Verificado" | Evento | | 4 | What to expect | 5 días después de "Cuenta Creada" | Tiempo (independiente) | | 5 | Registration complete! 🎉 | Tag "Registro-Completo" aplicado por Sydney/Pablo | Evento | | 6 | Your store is live | Etapa → "Primer Producto Publicado" | Evento | | 7 | Meet your support team | 10–12 días después de "Cuenta Creada" | Tiempo | | 8 | Getting to know your dashboard (Newsletter 1) | 10 días después de "Registro Completo" | Tiempo | | 9 | Selling smart: tips & tools (Newsletter 2) | 20 días después de "Registro Completo" | Tiempo | | 10 | Digital logistics 101 | 18 días después de "Registro Completo" | Tiempo | --- ## Email 1 — Welcome to Goozone **Trigger:** el seller termina el formulario de registro (Etapa → "Cuenta Creada") **Subject:** Welcome to Goozone — you're officially a seller 🎉 **Body:** ``` Hi [First Name], You're in. Welcome to Goozone — Trinidad & Tobago's marketplace with its own delivery fleet. Here's the short version of how this works: you list it, we deliver it. No delivery fees to worry about, no chasing couriers — our fleet handles pickup and drop-off across 80+ locations in Trinidad. Next up, we need to verify your account — that usually takes less than a day. We'll email you as soon as you're good to go. Questions in the meantime? Just reply to this email or WhatsApp us at +1 (868) 483 5909 — there's a real person on the other end. Welcome aboard, The Goozone Team ``` --- ## Email 2 — Verify your account (recordatorio condicional) **Trigger:** 24h después del Email 1, solo si la cuenta sigue sin pasar a "Verificado" **Subject:** Quick thing — let's get your account verified **Body:** ``` Hi [First Name], Just checking in — your Goozone account is almost ready, but it still needs verification before you can start selling. Here's what we check: • A valid T&T bank account (for your payouts) • A working phone number and email • That you're 18+, or have a parent/guardian on the account If you've already submitted everything, you're good — verification usually takes less than a day. If you're missing something, just reply to this email and we'll walk you through it. Talk soon, The Goozone Team ``` --- ## Email 3 — Set up your payout & pick your plan **Trigger:** Etapa → "Verificado" **Subject:** You're verified! Here's how to set up payouts and pick your plan **Body:** ``` Hi [First Name], You're verified — nice. Two quick things left before you can list your first product: 1. SET UP YOUR PAYOUT When a buyer pays, the money goes to Goozone first — we hold it safely until the order is delivered, then it shows up in your dashboard under "Earnings." Once your balance hits TTD 200, you can request a withdrawal straight to your bank account (usually 1–3 business days). 2. PICK YOUR PLAN • Starter — Free, 15% commission. Great for testing the waters (up to 3 products). • Basic — TTD 500/mo, 8% commission, plus TTD 150 in free boost credit to reach more buyers. • Pro — TTD 1,300/mo, 3% commission, unlimited products, dedicated account manager. Most sellers start on Starter and upgrade once they've got a rhythm going. You can change your plan anytime. Go to your dashboard → Payout Settings to get started: [LINK] Any questions, we're one WhatsApp message away: +1 (868) 483 5909 The Goozone Team ``` --- ## Email 4 — What to expect **Trigger:** 5 días después de "Cuenta Creada" (independiente del avance del seller) **Subject:** What happens next — the honest, no-surprises version **Body:** ``` Hi [First Name], We like to be upfront about how things work — no fine print you find out about the hard way. Here's the short version: • You list it, we deliver it. Standard delivery is TTD 40, paid by the buyer — you never pay delivery fees. • When a sale comes in, have your item packed and ready for pickup. If our driver shows up and you're not ready, you may be charged for the trip. • Prices are final once listed — the price you show is what the buyer pays. • Returns: if a buyer changes their mind, they pay the return delivery, not you — unless the wrong item was sent or packaging caused damage. Want the full picture? Here's our complete Terms of Service: [LINK / PDF ATTACHMENT] We know it's a lot to read, so we'll walk you through the important parts as you go — this is just here for whenever you want the details. The Goozone Team ``` *Nota para Pablo/Kriston: adjuntar el PDF del ToS o un resumen de 1 página en lenguaje simple — ver Doc 07, Manual del Vendedor, sección "Reglas Clave".* --- ## Email 5 — Registration complete! 🎉 **Trigger:** tag "Registro-Completo" aplicado manualmente por Sydney o Pablo **Subject:** You're officially a Goozone seller — registration complete **Body:** ``` Hi [First Name], This is it — your registration is complete and your account is fully active. Everything's set up: verified, payout configured, plan selected. You're now part of the Goozone seller community — real people, real delivery, real results. From here, we'll send you a few short guides over the next couple of weeks to help you get the most out of your store. No pressure, just useful stuff when you need it. Welcome to the team, The Goozone Team ``` --- ## Email 6 — Your store is live **Trigger:** Etapa → "Primer Producto Publicado" **Subject:** Your store is live — go check it out **Body:** ``` Hi [First Name], Your store is officially live at goozone.com/shop/[yourstore] — anyone can find it and buy from you right now. Take a minute to look it over: • Does your logo look right? (100×100px works best) • Is your first product priced and described the way you want? • Want to add a banner? Recommended size is 1920×360px. Share your store link with friends, family, and your existing customers — every bit of traffic helps in these first few weeks. Proud to have you selling with us, The Goozone Team ``` --- ## Email 7 — Meet your support team **Trigger:** 10–12 días después de "Cuenta Creada" **Subject:** Stuck on something? Here's how to reach us **Body:** ``` Hi [First Name], A few ways to get help whenever you need it: 📱 WhatsApp: +1 (868) 483 5909 — fastest way to reach a real person 📧 Email: admin@goozone.com 🏬 In person: visit us — we've been around since 2020 Whether it's a question about your listings, a delivery issue, or you just want a second opinion on a product photo — reach out. We'd rather you ask than guess. Here to help, The Goozone Team ``` *Nota: si se implementa un portal de tickets en HighLevel más adelante, agregar como tercer canal aquí.* --- ## Email 8 — Getting to know your dashboard (Newsletter 1) **Trigger:** 10 días después de "Registro Completo" **Subject:** A quick tour of your seller dashboard **Body:** ``` Hi [First Name], By now you've probably poked around your dashboard a bit — here's what's worth knowing: • Earnings — see exactly what you've made, updated after each delivered order. • Products — add, edit, duplicate, or bulk-upload if you've got a big catalog in a spreadsheet. • Orders — track every sale from "Placed" to "Delivered." • Package usage — see how many product slots you've used out of your plan's limit. Full walkthrough here: [LINK TO SELLER HANDBOOK PDF] More tips coming your way soon. The Goozone Team ``` --- ## Email 9 — Selling smart: tips & tools (Newsletter 2) **Trigger:** 20 días después de "Registro Completo" **Subject:** 3 tools that help you sell more **Body:** ``` Hi [First Name], A few features sellers don't always find right away — worth a look: 1. COUPONS — create a percentage or fixed-amount discount to move slow stock or reward repeat buyers. Dashboard → Coupons. 2. FEATURED PRODUCTS — choose which items show up first on your store's front page. Great for your bestsellers. Dashboard → Shop Settings. 3. SHOP BANNER — a strong first impression matters. Recommended size is 1920×360px, and keep your logo/text centered so it doesn't get cropped on mobile. Try one this week — small tweaks add up. The Goozone Team ``` --- ## Email 10 — Digital logistics 101 **Trigger:** 18 días después de "Registro Completo" **Subject:** Packaging & pickup — the stuff that keeps deliveries smooth **Body:** ``` Hi [First Name], A few things that make a real difference once orders start coming in: • Have it ready — when a sale notification comes in, have the item packed and ready before our driver arrives. If they show up and you're not ready, you may be charged for the trip. • Size matters — packages need to fit in a regular car: under 50 lbs, under 120cm on any side. Most orders are well under 10 lbs, so this is rarely an issue. • Pack it safe — fragile items should have bubble wrap or a sturdy box. We're careful, but damage from poor packing is on the seller, not us. • Keep stock updated — if you sell the same item elsewhere (like Instagram), update your Goozone count so you don't oversell. None of this is complicated — it just keeps things running smoothly for you and your customers. The Goozone Team ``` --- ## Notas de producción - **Idioma:** 100% inglés en el copy real. Este documento (contexto, triggers, notas) queda en español para uso interno. - **Tono:** conversacional y directo — igual que el Terms of Service y el Vendor Brochure, no corporativo ni robotizado. - **Todos los datos son reales y verificados contra el ToS:** TTD 200 mínimo de retiro, TTD 40 delivery estándar, comisiones 15/8/3%, tamaños de banner exactos, límites de paquete (50 lbs / 120cm). - **Pendiente:** confirmar con Pablo si hay webhook de la plataforma para disparar automáticamente "Cuenta Creada" y "Primer Producto Publicado", o si esas etapas se mueven manualmente (ver Circuito de Onboarding, checklist final).