AI Agent Actions

Goozone — Bot Configuration by Panel Button
Action Configuration Cards
1 Calendar NO CONFIGURAR

No booking or calendar scheduling is needed for the Seller FAQ bot. This button should be left disabled / unconfigured.

2 Workflows CONFIGURADO
Condition Workflow Name
FAQ topic = payout Tag: asked-about-payout
FAQ topic = delivery Tag: asked-about-delivery
Bot escalated to human Tag: escalated-to-human
Bot handled successfully Tag: faq-resolved
3 Field Mappings CONFIGURADO
{{contact.faq_topic}} Extract the main topic from the seller's question. Choose one: payout, delivery, plans, returns, prohibited items, account, technical, other payout
{{contact.bot_handled}} Select Yes if the bot answered the question. Select No if it escalated to human Yes
4 Stop Bot CONFIGURADO
Trigger Final Message
Seller confirms question is answered "Glad I could help, {{contact.first_name}}! If you have more questions, just message us. We're here."
Escalated to human "I've sent your question to our team. Someone will be with you shortly."
5 Transfer to Human CONFIGURADO
Available CSRs: Sasha, Rosannah
Trigger Message
Escalation needed "Let me transfer you to {{user.first_name}} — they'll take it from here."
6 Follow-up NO CONFIGURAR

Follow-up sequences are not needed for the Seller FAQ bot. The bot is reactive (answers questions) rather than proactive. Skip this button.

7 NO CONFIGURAR NO CONFIGURAR

Any remaining panel buttons that are not listed above should be left unconfigured. The Seller FAQ bot only uses: Workflows, Fields, Stop Bot, and Transfer to Human.