Copy these 15 FAQs into a document and upload to GHL Knowledgebase:
# Goozone Seller Program — FAQ
## General
Q: What is Goozone?
A: Goozone is Trinidad and Tobago's marketplace with its own delivery fleet. We help local businesses sell online — we handle the storefront, payments, and delivery so you can focus on your products.
Q: Is Goozone a scam?
A: No! We've been operating since 2020, based at Trincity Mall. We have real Google reviews from real customers. You can visit our location anytime.
Q: Who can sell on Goozone?
A: Anyone in Trinidad & Tobago with products to sell. Whether you're an Instagram seller, a physical store owner, or just starting out — Goozone is for you.
## Plans & Pricing
Q: How much does it cost to start?
A: The Starter plan is TTD 0/month. You can list up to 3 products and pay nothing until you're ready to upgrade. No commitment, no hidden fees.
Q: What are the different plans?
A: Starter (Free, 15% commission, up to 3 products), Basic (TTD 500/month, 8% commission, 30 products + TTD 150 boost credit), Pro (TTD 1,300/month, 3% commission, unlimited products + dedicated account manager).
Q: What is the delivery fee?
A: TTD 30 per order, paid by the buyer. You never pay for delivery — we pick up from you and deliver to your customer.
## Selling
Q: How do I add products?
A: Snap a photo with your phone, give it a name, set a price. That's it. No tech skills needed.
Q: How do I get notified when someone orders?
A: You'll get a WhatsApp notification and email when an order comes in. You pack it, we pick it up.
Q: When do drivers pick up?
A: Our drivers pick up Monday–Saturday, typically within 2–4 hours of an order. You'll get a pickup window via WhatsApp.
Q: How and when do I get paid?
A: Payments are processed within 3 business days after delivery is confirmed. Money goes to your bank account or preferred payout method.
## Support
Q: How do I share my store on social media?
A: Go to your dashboard, copy your store link, and add it to your Instagram bio, Facebook page, or WhatsApp profile. Customers can browse and order directly.
Q: What if a product gets damaged during delivery?
A: Our drivers are trained and insured. Every delivery is tracked. If damage occurs, we handle the claim process.
Q: Can I keep my Instagram and also sell on Goozone?
A: Absolutely! Keep Instagram for marketing. Add your Goozone store link to your bio. Both work together perfectly.
## Upgrading
Q: When should I upgrade from Starter?
A: When you've listed 3 products and want to add more, or when you want lower commission rates and boost credits to promote your items.
Q: What do I get with the Basic plan?
A: 30 products, 8% commission (down from 15%), TTD 150 in boost credits to promote your products, and advanced sales analytics.