Configure these actions in GHL AI Agent > "Configure sus acciones" panel. Buttons are listed in the exact order they appear in GHL.
The bot has NO calendar access and cannot book appointments. All booking is handled externally via GlossGenius or phone call. Do NOT configure this action.
Configure workflow triggers that the bot invokes during conversation.
| Action Name | Workflow to Trigger | Condition |
|---|---|---|
| Booking Link Shared | WF1 — Lead Qualified + Link Sent | When the bot sends the booking link to the user |
| Lead Disqualified | WF2 — Disqualified Lead | When the bot disqualifies a lead (TIPO A-D) |
| Human Handover | WF4 — Human Handover Requested | When the bot can't answer or user asks for human |
Map bot-captured data to contact fields. IMPORTANT: GHL only updates EMPTY fields for this action.
| Field to Update | Instruction | Example Output |
|---|---|---|
name |
Extract the user's name from their response | Maria, Jennifer, David |
email |
Extract the user's email address | maria@gmail.com |
phone |
Extract the user's phone number if shared | 954-437-0777 |
booking_link_sent |
Record the date when the booking link was shared | 2026-07-14 |
bot_status |
Set the current status of the bot conversation | active, booked, dq, handover |
bot_conversation_summary |
Write a brief summary of what the user asked about | User asked about balayage. Showed booking interest. Link sent. |
Configure STOPBOT scenarios that fire when the bot emits its closing phrases.
| Scenario Name | Activation Condition | Trigger Phrases |
|---|---|---|
| STOPBOT_BOOKED | When the bot confirms the user has booked | "Can't wait to see you at Frenzy Salon" |
| STOPBOT_LATER | When the user says they'll book later | "The link is always there when you're ready" |
| STOPBOT_DQ | When a lead is disqualified | "we'd love to have you", "Call us at (954) 437-0777", "Have a great day" |
| STOPBOT_FALLBACK | When the bot cannot answer a question | "Give us a call at (954) 437-0777 and our team will help you directly" |
| Goodbye Detection | When the user says goodbye | "Goodbye", "Thanks", "Have a great day", "Bye" |
Configure scenarios where the conversation is handed to Mosella.
| Scenario Name | Condition | Assign To | Bot Final Message |
|---|---|---|---|
| Human Requested | User explicitly asks to speak to Mosella or a human | Mosella Gray | "Absolutely! Let me connect you with Mosella. One moment please." |
| Complex Question | User asks pricing or technical question bot can't handle | Mosella Gray | "Great question! Our team can help with that. Give us a call at (954) 437-0777." |
Single-bot setup. There is no other bot to transfer to.
Configure follow-up sequences for leads who stop replying.
| Scenario | Follow-up 1 | Follow-up 2 | Follow-up 3 |
|---|---|---|---|
| Contact Stopped Replying | 2 hours (IA sends) | 22 hours (IA sends) | 3 days (IA sends + Start workflow) |
Follow-up 3 triggers WF5 — Cold Lead workflow after 3 days of no response.