# Team Members — Factronics USA

> This file is the SOURCE OF TRUTH for all user/calendar configuration.
> Generated from user-provided data on June 18, 2026.

## User-Provided Team Members

| Full Name | Email | Role | Calendar Assignment |
|-----------|-------|------|---------------------|
| Jovan Gutic | jovan.gutic@factronicsusa.com | Admin | Personal sales calls calendar |
| Alejandro Gutic | alejandro.gutic@factronicsusa.com | Admin | Personal sales calls calendar |
| Frank Castellanos | frank.castellanos@factronicsusa.com | Sales | Personal sales calls calendar + Demo Van Visits (round-robin) |
| Jesus Castro | jesus.castro@factronicsusa.com | Sales | Personal sales calls calendar + Demo Van Visits (round-robin) |
| Michael Hernandez | m.hernandez@factronicsusa.com | Sales | Personal sales calls calendar + Demo Van Visits (round-robin) |

## Calendar Configuration

| Calendar Name | Type | Duration | Availability | Assigned To | Booking Rules |
|---------------|------|----------|--------------|-------------|---------------|
| Demo Van Visits | Round-robin | 90 min | Mon–Fri 9am–4pm ET | Frank Castellanos, Jesus Castro, Michael Hernandez | Min 2 business days advance. Max 2 visits/day. Buffer 30 min between slots. |
| Frank Castellanos — Sales Calls | Fixed | 45 min | Mon–Fri 10am–5pm ET | Frank Castellanos | Max 3/day |
| Jesus Castro — Sales Calls | Fixed | 45 min | Mon–Fri 10am–5pm ET | Jesus Castro | Max 3/day |
| Michael Hernandez — Sales Calls | Fixed | 45 min | Mon–Fri 10am–5pm ET | Michael Hernandez | Max 3/day |

## Notification Settings

| Notification Type | Recipient | Channel | Timing |
|-------------------|-----------|---------|--------|
| New Booking (Demo Van) | Assigned sales rep | In-app + Email | Immediately |
| Reminder to sales rep | Assigned sales rep | In-app | 24h before |
| Reminder to contact | Visitor | WhatsApp | 24h before + 1h before |
| Cancellation | Assigned sales rep | In-app + Email | Immediately |
| Rescheduling | Assigned sales rep | In-app | Immediately |
| No-show follow-up | Visitor (auto) | WhatsApp | 30 min after |

## Integration Settings

| Integration | Status | Notes |
|-------------|--------|-------|
| Google Calendar | Pending | Primary calendar |
| WhatsApp Business | Pending | Primary messaging channel |
| Gmail / SMTP | Pending | Email sending |
| Facebook / Instagram | Pending | Social + ads |
| LinkedIn | Pending | Professional network |
| Google Business Profile | Pending | Local presence |