WEBVTT
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Language: en

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Today,<00:00:00.560><c> I'm</c><00:00:00.719><c> going</c><00:00:00.880><c> to</c><00:00:01.040><c> teach</c><00:00:01.199><c> you</c><00:00:01.360><c> how</c><00:00:01.520><c> to</c>

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Today, I'm going to teach you how to
 

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Today, I'm going to teach you how to
issue<00:00:02.000><c> a</c><00:00:02.240><c> refund</c><00:00:02.639><c> with</c><00:00:02.879><c> Woo</c><00:00:03.200><c> Commerce.</c>

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issue a refund with Woo Commerce.
 

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issue a refund with Woo Commerce.
Whether<00:00:04.160><c> you</c><00:00:04.319><c> need</c><00:00:04.400><c> to</c><00:00:04.799><c> process</c><00:00:05.120><c> a</c><00:00:05.359><c> return,</c>

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Whether you need to process a return,
 

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Whether you need to process a return,
handle<00:00:06.000><c> a</c><00:00:06.240><c> customer</c><00:00:06.560><c> complaint,</c><00:00:06.960><c> or</c><00:00:07.200><c> fix</c><00:00:07.359><c> a</c>

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handle a customer complaint, or fix a
 

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handle a customer complaint, or fix a
payment<00:00:07.919><c> error,</c><00:00:08.400><c> knowing</c><00:00:08.720><c> how</c><00:00:08.880><c> to</c><00:00:09.120><c> manage</c>

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payment error, knowing how to manage
 

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payment error, knowing how to manage
refunds<00:00:10.000><c> through</c><00:00:10.240><c> Woo</c><00:00:10.559><c> Commerce</c><00:00:11.040><c> will</c><00:00:11.280><c> help</c>

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refunds through Woo Commerce will help
 

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refunds through Woo Commerce will help
you<00:00:11.679><c> maintain</c><00:00:12.160><c> smooth</c><00:00:12.559><c> transactions</c><00:00:13.120><c> and</c>

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you maintain smooth transactions and
 

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you maintain smooth transactions and
keep<00:00:13.599><c> your</c><00:00:13.840><c> customers</c><00:00:14.240><c> satisfied.</c><00:00:14.960><c> Let's</c>

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keep your customers satisfied. Let's
 

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keep your customers satisfied. Let's
walk<00:00:15.360><c> through</c><00:00:15.599><c> the</c><00:00:15.759><c> process</c><00:00:16.320><c> step</c><00:00:16.640><c> by</c><00:00:16.880><c> step.</c>

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walk through the process step by step.
 

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walk through the process step by step.
First,<00:00:17.680><c> open</c><00:00:17.920><c> a</c><00:00:18.160><c> browser</c><00:00:18.480><c> and</c><00:00:18.720><c> navigate</c><00:00:19.119><c> to</c>

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First, open a browser and navigate to
 

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First, open a browser and navigate to
WordPress.com.<00:00:20.800><c> If</c><00:00:21.039><c> you</c><00:00:21.199><c> haven't</c><00:00:21.439><c> already</c>

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WordPress.com. If you haven't already
 

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WordPress.com. If you haven't already
logged<00:00:22.080><c> into</c><00:00:22.320><c> your</c><00:00:22.480><c> account,</c><00:00:22.960><c> go</c><00:00:23.119><c> ahead</c><00:00:23.279><c> and</c>

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logged into your account, go ahead and
 

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logged into your account, go ahead and
do<00:00:23.600><c> that</c><00:00:23.760><c> now.</c><00:00:24.080><c> You'll</c><00:00:24.320><c> need</c><00:00:24.400><c> to</c><00:00:24.560><c> enter</c><00:00:24.800><c> your</c>

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do that now. You'll need to enter your
 

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do that now. You'll need to enter your
credentials<00:00:25.680><c> to</c><00:00:26.000><c> access</c><00:00:26.400><c> your</c><00:00:26.720><c> WordPress</c>

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credentials to access your WordPress
 

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credentials to access your WordPress
dashboard.<00:00:27.920><c> This</c><00:00:28.160><c> is</c><00:00:28.320><c> where</c><00:00:28.480><c> all</c><00:00:28.720><c> your</c><00:00:28.880><c> site</c>

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dashboard. This is where all your site
 

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dashboard. This is where all your site
management<00:00:29.599><c> tools</c><00:00:29.920><c> live,</c><00:00:30.480><c> including</c><00:00:30.800><c> your</c>

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management tools live, including your
 

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management tools live, including your
Woo<00:00:31.279><c> Commerce</c><00:00:31.679><c> settings</c><00:00:32.000><c> and</c><00:00:32.239><c> order</c><00:00:32.640><c> history.</c>

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Woo Commerce settings and order history.
 

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Woo Commerce settings and order history.
Once<00:00:33.440><c> you're</c><00:00:33.600><c> logged</c><00:00:33.840><c> in</c><00:00:34.000><c> and</c><00:00:34.160><c> on</c><00:00:34.320><c> your</c>

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Once you're logged in and on your
 

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Once you're logged in and on your
WordPress<00:00:34.960><c> dashboard,</c><00:00:35.600><c> look</c><00:00:35.840><c> to</c><00:00:36.000><c> the</c><00:00:36.160><c> left</c>

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WordPress dashboard, look to the left
 

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WordPress dashboard, look to the left
navigation<00:00:36.880><c> menu.</c><00:00:37.520><c> You'll</c><00:00:37.680><c> see</c><00:00:37.920><c> various</c>

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navigation menu. You'll see various
 

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navigation menu. You'll see various
options<00:00:38.719><c> listed</c><00:00:39.120><c> there.</c><00:00:39.600><c> Click</c><00:00:39.840><c> on</c><00:00:40.079><c> Woo</c>

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options listed there. Click on Woo
 

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options listed there. Click on Woo
Commerce.<00:00:40.879><c> When</c><00:00:41.120><c> you</c><00:00:41.200><c> do</c><00:00:41.360><c> this,</c><00:00:41.600><c> an</c><00:00:41.920><c> expanded</c>

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Commerce. When you do this, an expanded
 

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Commerce. When you do this, an expanded
menu<00:00:42.640><c> will</c><00:00:42.800><c> appear</c><00:00:43.040><c> with</c><00:00:43.280><c> several</c><00:00:43.680><c> choices</c>

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menu will appear with several choices
 

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menu will appear with several choices
related<00:00:44.399><c> to</c><00:00:44.559><c> your</c><00:00:44.719><c> store's</c><00:00:45.120><c> operations.</c><00:00:46.000><c> From</c>

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related to your store's operations. From
 

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related to your store's operations. From
these<00:00:46.480><c> expanded</c><00:00:46.960><c> options,</c><00:00:47.600><c> click</c><00:00:47.840><c> on</c><00:00:48.079><c> orders.</c>

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these expanded options, click on orders.
 

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these expanded options, click on orders.
This<00:00:48.960><c> section</c><00:00:49.280><c> contains</c><00:00:49.760><c> all</c><00:00:49.920><c> the</c><00:00:50.079><c> purchase</c>

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This section contains all the purchase
 

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This section contains all the purchase
records<00:00:50.800><c> and</c><00:00:51.039><c> transaction</c><00:00:51.600><c> details</c><00:00:52.160><c> for</c><00:00:52.320><c> your</c>

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records and transaction details for your
 

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records and transaction details for your
Woo<00:00:52.800><c> Commerce</c><00:00:53.199><c> store.</c><00:00:53.520><c> Now</c><00:00:53.760><c> you'll</c><00:00:54.000><c> be</c>

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Woo Commerce store. Now you'll be
 

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Woo Commerce store. Now you'll be
presented<00:00:54.399><c> with</c><00:00:54.559><c> a</c><00:00:54.800><c> comprehensive</c><00:00:55.280><c> list</c><00:00:55.520><c> of</c>

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presented with a comprehensive list of
 

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presented with a comprehensive list of
all<00:00:55.920><c> the</c><00:00:56.079><c> orders</c><00:00:56.399><c> that</c><00:00:56.559><c> have</c><00:00:56.719><c> been</c><00:00:56.879><c> processed</c>

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all the orders that have been processed
 

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all the orders that have been processed
under<00:00:57.600><c> your</c><00:00:57.760><c> Woo</c><00:00:58.000><c> Commerce</c><00:00:58.399><c> account.</c><00:00:58.879><c> This</c>

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under your Woo Commerce account. This
 

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under your Woo Commerce account. This
page<00:00:59.359><c> shows</c><00:00:59.600><c> you</c><00:00:59.840><c> everything</c><00:01:00.239><c> from</c><00:01:00.480><c> pending</c>

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page shows you everything from pending
 

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page shows you everything from pending
orders<00:01:01.440><c> to</c><00:01:01.680><c> completed</c><00:01:02.239><c> transactions.</c><00:01:03.120><c> Your</c>

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orders to completed transactions. Your
 

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orders to completed transactions. Your
job<00:01:03.600><c> here</c><00:01:03.760><c> is</c><00:01:04.000><c> to</c><00:01:04.159><c> locate</c><00:01:04.479><c> the</c><00:01:04.799><c> specific</c>

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job here is to locate the specific
 

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job here is to locate the specific
completed<00:01:05.680><c> order</c><00:01:06.000><c> you</c><00:01:06.159><c> wish</c><00:01:06.320><c> to</c><00:01:06.479><c> issue</c><00:01:06.799><c> a</c>

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completed order you wish to issue a
 

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completed order you wish to issue a
refund<00:01:07.280><c> for.</c><00:01:07.760><c> Scroll</c><00:01:08.080><c> through</c><00:01:08.240><c> the</c><00:01:08.400><c> list</c><00:01:08.640><c> and</c>

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refund for. Scroll through the list and
 

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refund for. Scroll through the list and
click<00:01:09.119><c> on</c><00:01:09.200><c> the</c><00:01:09.439><c> order</c><00:01:09.760><c> once</c><00:01:09.920><c> you</c><00:01:10.159><c> found</c><00:01:10.320><c> it.</c>

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click on the order once you found it.
 

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click on the order once you found it.
This<00:01:10.880><c> will</c><00:01:11.040><c> open</c><00:01:11.200><c> up</c><00:01:11.360><c> the</c><00:01:11.520><c> detailed</c><00:01:12.000><c> order</c>

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This will open up the detailed order
 

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This will open up the detailed order
overview<00:01:12.720><c> page</c><00:01:13.119><c> where</c><00:01:13.360><c> you</c><00:01:13.520><c> can</c><00:01:13.680><c> see</c><00:01:13.840><c> all</c><00:01:14.080><c> the</c>

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overview page where you can see all the
 

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overview page where you can see all the
information<00:01:14.799><c> related</c><00:01:15.200><c> to</c><00:01:15.360><c> that</c><00:01:15.600><c> particular</c>

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information related to that particular
 

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information related to that particular
transaction.<00:01:16.799><c> From</c><00:01:16.960><c> the</c><00:01:17.200><c> order</c><00:01:17.439><c> overview</c>

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transaction. From the order overview
 

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transaction. From the order overview
page,<00:01:18.560><c> scroll</c><00:01:18.960><c> down</c><00:01:19.360><c> until</c><00:01:19.680><c> you</c><00:01:19.920><c> find</c><00:01:20.080><c> the</c>

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page, scroll down until you find the
 

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page, scroll down until you find the
items<00:01:20.720><c> section.</c><00:01:21.280><c> This</c><00:01:21.520><c> is</c><00:01:21.600><c> where</c><00:01:21.759><c> you'll</c><00:01:22.000><c> see</c>

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items section. This is where you'll see
 

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items section. This is where you'll see
the<00:01:22.320><c> items</c><00:01:22.720><c> purchased,</c><00:01:23.360><c> their</c><00:01:23.600><c> quantities,</c>

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the items purchased, their quantities,
 

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the items purchased, their quantities,
and<00:01:24.400><c> the</c><00:01:24.560><c> prices</c><00:01:24.960><c> paid.</c><00:01:25.439><c> It's</c><00:01:25.759><c> essentially</c><00:01:26.000><c> a</c>

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and the prices paid. It's essentially a
 

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and the prices paid. It's essentially a
breakdown<00:01:26.720><c> of</c><00:01:27.040><c> everything</c><00:01:27.520><c> included</c><00:01:28.080><c> in</c><00:01:28.320><c> that</c>

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breakdown of everything included in that
 

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breakdown of everything included in that
order.<00:01:29.040><c> On</c><00:01:29.280><c> the</c><00:01:29.439><c> left</c><00:01:29.680><c> corner</c><00:01:29.920><c> of</c><00:01:30.080><c> this</c>

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order. On the left corner of this
 

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order. On the left corner of this
section,<00:01:30.880><c> you'll</c><00:01:31.119><c> notice</c><00:01:31.280><c> a</c><00:01:31.520><c> button</c><00:01:31.759><c> labeled</c>

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section, you'll notice a button labeled
 

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section, you'll notice a button labeled
refund.<00:01:32.880><c> Click</c><00:01:33.040><c> on</c><00:01:33.200><c> it.</c><00:01:33.520><c> When</c><00:01:33.759><c> you</c><00:01:33.840><c> do,</c><00:01:34.159><c> a</c>

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refund. Click on it. When you do, a
 

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refund. Click on it. When you do, a
refund<00:01:34.799><c> field</c><00:01:35.119><c> will</c><00:01:35.360><c> appear</c><00:01:35.600><c> below,</c><00:01:36.159><c> giving</c>

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refund field will appear below, giving
 

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refund field will appear below, giving
you<00:01:36.560><c> the</c><00:01:36.640><c> tools</c><00:01:37.040><c> you</c><00:01:37.200><c> need</c><00:01:37.360><c> to</c><00:01:37.520><c> process</c><00:01:37.920><c> the</c>

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you the tools you need to process the
 

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you the tools you need to process the
return.<00:01:38.640><c> In</c><00:01:38.880><c> this</c><00:01:39.040><c> refund</c><00:01:39.439><c> field,</c><00:01:39.920><c> enter</c><00:01:40.240><c> the</c>

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return. In this refund field, enter the
 

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return. In this refund field, enter the
refund<00:01:40.799><c> amount</c><00:01:41.119><c> you</c><00:01:41.360><c> wish</c><00:01:41.520><c> to</c><00:01:41.680><c> issue.</c><00:01:42.240><c> This</c>

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refund amount you wish to issue. This
 

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refund amount you wish to issue. This
could<00:01:42.560><c> be</c><00:01:42.640><c> the</c><00:01:42.880><c> full</c><00:01:43.040><c> order</c><00:01:43.439><c> total</c><00:01:43.759><c> or</c><00:01:44.000><c> a</c>

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could be the full order total or a
 

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could be the full order total or a
partial<00:01:44.560><c> amount,</c><00:01:44.960><c> depending</c><00:01:45.360><c> on</c><00:01:45.520><c> your</c>

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partial amount, depending on your
 

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partial amount, depending on your
situation.<00:01:46.560><c> You'll</c><00:01:46.799><c> also</c><00:01:47.119><c> see</c><00:01:47.280><c> a</c><00:01:47.520><c> field</c><00:01:47.759><c> for</c>

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situation. You'll also see a field for
 

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situation. You'll also see a field for
the<00:01:48.159><c> reason</c><00:01:48.399><c> for</c><00:01:48.560><c> the</c><00:01:48.799><c> refund.</c><00:01:49.439><c> Filling</c><00:01:49.759><c> this</c>

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the reason for the refund. Filling this
 

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the reason for the refund. Filling this
in<00:01:50.159><c> is</c><00:01:50.479><c> optional,</c><00:01:51.040><c> but</c><00:01:51.200><c> it</c><00:01:51.439><c> can</c><00:01:51.520><c> be</c><00:01:51.680><c> helpful</c>

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in is optional, but it can be helpful
 

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in is optional, but it can be helpful
for<00:01:52.240><c> your</c><00:01:52.399><c> own</c><00:01:52.640><c> records</c><00:01:53.200><c> or</c><00:01:53.439><c> for</c><00:01:53.600><c> explaining</c>

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for your own records or for explaining
 

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for your own records or for explaining
the<00:01:54.320><c> situation</c><00:01:54.720><c> to</c><00:01:54.960><c> the</c><00:01:55.119><c> customer.</c><00:01:55.600><c> Once</c>

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the situation to the customer. Once
 

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the situation to the customer. Once
you've<00:01:56.000><c> entered</c><00:01:56.320><c> the</c><00:01:56.560><c> necessary</c><00:01:57.040><c> details,</c>

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you've entered the necessary details,
 

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you've entered the necessary details,
click<00:01:57.920><c> on</c><00:01:58.159><c> refund</c><00:01:58.640><c> with</c><00:01:58.799><c> the</c><00:01:59.040><c> amount</c>

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click on refund with the amount
 

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click on refund with the amount
manually.<00:02:00.079><c> This</c><00:02:00.320><c> option</c><00:02:00.640><c> allows</c><00:02:00.960><c> you</c><00:02:01.119><c> to</c>

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manually. This option allows you to
 

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manually. This option allows you to
process<00:02:01.600><c> the</c><00:02:01.840><c> refund</c><00:02:02.399><c> directly</c><00:02:02.960><c> through</c><00:02:03.200><c> your</c>

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process the refund directly through your
 

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process the refund directly through your
payment<00:02:03.759><c> system.</c><00:02:04.320><c> A</c><00:02:04.479><c> confirmation</c><00:02:05.040><c> prompt</c>

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payment system. A confirmation prompt
 

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payment system. A confirmation prompt
will<00:02:05.680><c> appear</c><00:02:05.920><c> on</c><00:02:06.079><c> your</c><00:02:06.320><c> screen</c><00:02:06.960><c> asking</c><00:02:07.360><c> you</c><00:02:07.520><c> to</c>

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will appear on your screen asking you to
 

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will appear on your screen asking you to
verify<00:02:08.080><c> that</c><00:02:08.319><c> you</c><00:02:08.560><c> want</c><00:02:08.720><c> to</c><00:02:08.879><c> proceed</c><00:02:09.200><c> with</c><00:02:09.440><c> the</c>

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verify that you want to proceed with the
 

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verify that you want to proceed with the
refund.<00:02:10.239><c> Simply</c><00:02:10.640><c> click</c><00:02:10.800><c> on</c><00:02:11.120><c> okay</c><00:02:11.520><c> to</c><00:02:11.760><c> finalize</c>

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refund. Simply click on okay to finalize
 

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refund. Simply click on okay to finalize
the<00:02:12.480><c> refund</c><00:02:12.959><c> process.</c><00:02:13.599><c> Once</c><00:02:13.920><c> confirmed,</c><00:02:14.480><c> the</c>

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the refund process. Once confirmed, the
 

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the refund process. Once confirmed, the
refund<00:02:15.120><c> will</c><00:02:15.360><c> be</c><00:02:15.520><c> processed</c><00:02:16.160><c> and</c><00:02:16.400><c> the</c>

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refund will be processed and the
 

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refund will be processed and the
customer<00:02:16.959><c> will</c><00:02:17.200><c> receive</c><00:02:17.440><c> their</c><00:02:17.760><c> money</c><00:02:18.000><c> back</c>

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customer will receive their money back
 

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customer will receive their money back
according<00:02:18.720><c> to</c><00:02:18.800><c> the</c><00:02:19.040><c> payment</c><00:02:19.360><c> method</c><00:02:19.599><c> they</c>

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according to the payment method they
 

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according to the payment method they
originally<00:02:20.319><c> used.</c><00:02:20.879><c> And</c><00:02:21.040><c> that's</c><00:02:21.280><c> it.</c><00:02:21.599><c> You've</c>

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originally used. And that's it. You've
 

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originally used. And that's it. You've
successfully<00:02:22.480><c> issued</c><00:02:22.800><c> a</c><00:02:23.040><c> refund</c><00:02:23.440><c> through</c><00:02:23.760><c> Woo</c>

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successfully issued a refund through Woo
 

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successfully issued a refund through Woo
Commerce,<00:02:24.640><c> ensuring</c><00:02:25.120><c> your</c><00:02:25.360><c> customer</c><00:02:25.680><c> gets</c>

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Commerce, ensuring your customer gets
 

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Commerce, ensuring your customer gets
their<00:02:26.160><c> money</c><00:02:26.400><c> back</c><00:02:26.640><c> and</c><00:02:26.959><c> your</c><00:02:27.120><c> records</c><00:02:27.520><c> stay</c>

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their money back and your records stay
 

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their money back and your records stay
accurate.<00:02:28.319><c> If</c><00:02:28.560><c> you</c><00:02:28.720><c> found</c><00:02:28.879><c> this</c><00:02:29.120><c> video</c>

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accurate. If you found this video
 

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accurate. If you found this video
helpful,<00:02:29.920><c> please</c><00:02:30.160><c> leave</c><00:02:30.400><c> a</c><00:02:30.560><c> like,</c><00:02:30.959><c> subscribe,</c>

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helpful, please leave a like, subscribe,
 

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helpful, please leave a like, subscribe,
and<00:02:31.760><c> see</c><00:02:31.920><c> you</c><00:02:32.080><c> in</c><00:02:32.239><c> the</c><00:02:32.400><c> next</c>